Community Relations Manager

12 hours ago

Phoenix, Arizona, United States Triwest Healthcare Full time
Job Summary

We are seeking a highly skilled and experienced Community Relations Manager to join our team at TriWest Healthcare Alliance. As a key member of our organization, you will play a critical role in supporting our regional efforts in the communities we serve, related to corporate contributions, community outreach, and engagement, and TriWest staff volunteer opportunities tied to Veteran and military community support.

Key Responsibilities
  • Maintain and update the TriWest corporate contribution calendar and ensure day-to-day processing, internal department coordination, and tracking of documents and materials required to meet various corporate contribution commitments.
  • Coordinate with external non-profit organizations to build collaborative partnerships that help extend the support options TriWest is able to provide to its customers, while also coordinating the involvement of TriWest corporate volunteer activities by TriWest corporate and field staff.
  • Build a working knowledge of TriWest's operations, with particular focus on TriWest's roles and responsibilities in support of federal contracts, including the internal procedures and operations of the company.
  • Manage the day-to-day administrative functions of the company's corporate contributions process and plan initiatives.
  • Oversee daily processes relating to corporate contributions plan tracking, from initial identification of opportunities by senior TriWest leadership to back-end event recaps/assessments and all efforts in between.
Requirements
  • High School Diploma or G.E.D.
  • Must be a U.S. Citizen.
  • Must be able to receive a favorable Interim and adjudicated final Department of Defense (DoD) background investigation.
  • Exceptional written and verbal communication skills.
  • Three or more years of event coordination and project management experience, or any combination of education and experience that provides an equivalent background.
  • Working knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, and Visio).
Preferred Qualifications
  • Bachelor's (BA/BS) Degree or equivalent experience.
  • Veteran, military spouse, or survivor.
  • Experience with event/corporate outreach project management.
  • Experience with or knowledge of the VA and/or DoD Healthcare Systems and/or military community.
Competencies
  • Communication/People Skills: Ability to influence or persuade others under positive or negative circumstances; adapt to different styles; listen critically; collaborate.
  • Computer Literacy: Ability to function in a multi-system Microsoft environment using Word, Outlook, TriWest Intranet, the Internet, and department software applications.
  • Creativity/Innovation: Ability to develop unique and novel solutions to problems; view change as necessary.
  • Empathy/Customer Service: Customer-focused behavior; helping approach, including listening skills, patience, respect, and empathy for another's position.
  • Independent Thinking/Self-Initiative: Critical thinker with ability to focus on things which matter most to achieving outcomes; commitment to task to produce outcomes without direction and to find necessary resources.
  • Leadership: Successfully manage different styles of employees; provide clear direction and effective coaching.
  • Multi-Tasking/Time Management: Prioritize and manage actions to meet changing deadlines and requirements within a high volume, high stress environment.
  • Organizational Skills: Ability to organize people or tasks, adjust to priorities, learn systems, within time constraints and with available resources; detail-oriented.
  • Problem Solving/Analysis: Ability to solve problems through systematic analysis of processes with sound judgment; has a realistic understanding of relevant issues.
  • Team-Building/Team Player: Influence the actions and opinions of others in a positive direction and build group commitment.
  • Technical Skills: Thorough understanding and knowledge of TriWest operations and mission editing skills.

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