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Community Management Specialist

2 months ago

Phoenix, Arizona, United States City Property Management Full time
About Us

City Property Management is a leading provider of full-service HOA management solutions, leveraging innovative technology and a talented team to deliver exceptional results. With over 40 years of experience and a staff of over 150 full-time employees, we pride ourselves on providing the best HOA management experience possible.

Mission

Our mission is to provide unparalleled community management services, exceeding the expectations of our clients and residents.

Core Values
  • Professionalism - We maintain the highest standards of professionalism in all aspects of our business.
  • Engagement - We foster a culture of engagement, encouraging open communication and collaboration among our team members.
  • Knowledge - We stay up-to-date on the latest industry trends and best practices, ensuring our clients receive the most effective solutions.
  • Humility - We remain humble and adaptable, always seeking opportunities for growth and improvement.
  • Client Centric - We prioritize our clients' needs, delivering personalized service and support.
  • Trust - We build trust through transparency, accountability, and reliability.
  • Flexibility - We adapt to changing circumstances, ensuring our clients receive flexible and responsive service.
  • Teamwork - We collaborate with our clients and team members to achieve common goals.
  • Diligent - We work diligently to ensure our clients receive the highest level of service.
  • Fun, Fair & Respectful - We maintain a positive and respectful work environment, promoting a culture of fun and inclusivity.
Job Summary

We are seeking a skilled and friendly Customer Service Representative to join our team. As a key member of our community management team, you will provide exceptional customer support to our clients and residents, ensuring their needs are met and exceeded.

Responsibilities
  • Provide timely and effective responses to client inquiries and concerns.
  • Communicate clearly and professionally with clients and team members.
  • Assist clients with account-related issues and provide solutions.
  • Collaborate with team members to resolve complex issues and improve processes.
  • Stay up-to-date on industry trends and best practices, ensuring our clients receive the most effective solutions.
Requirements
  • Excellent Customer Service Skills - Provide exceptional customer support, ensuring client satisfaction and loyalty.
  • Strong Communication Skills - Communicate clearly and professionally with clients and team members.
  • Technical Skills - Proficient in computer software and systems, with ability to learn new technologies.
  • Problem-Solving Skills - Analyze complex issues and provide effective solutions.
  • Teamwork Skills - Collaborate with team members to achieve common goals.
Perks & Benefits
  • Competitive Pay - $18 - $20 per hour, depending on experience.
  • 401(k) Plan - With company match.
  • Dental Insurance - Comprehensive coverage for employees and their families.
  • Employee Assistance Program - Confidential support for employees and their families.
  • Flexible Schedule - Work-life balance and flexible scheduling options.
  • Health Insurance - Comprehensive coverage for employees and their families.
  • Health Savings Account - Tax-advantaged savings for medical expenses.
  • Life Insurance - Basic life insurance coverage for employees.
  • Paid Time Off - Generous paid time off for employees.
  • Professional Development Assistance - Opportunities for training and professional growth.
  • Employee Referral Program - Incentives for employee referrals.