Client Relations Specialist

2 weeks ago


Naples, Florida, United States Kane's Furniture Full time

The dedicated Customer Support Associates at Kane's Furniture play a vital role in the ongoing success of our expansive showrooms, contributing significantly to our reputation for excellence. If you are a driven individual who values ownership and is committed to achieving high performance, we invite you to explore this opportunity.

Our Customer Support Associates are skilled professionals with a proven history of exceptional customer service. They exhibit a confident, positive, and professional demeanor while addressing customer inquiries and processing transactions.

Key Responsibilities:

  • Recognize and engage both internal and external customers promptly.
  • Maintain a friendly and courteous attitude in person and over the phone.
  • Resolve customer concerns with minimal oversight.
  • Follow up with customers in a timely manner.
  • Process payments, financing, and refunds in accordance with company policies.
  • Utilize available technology to maintain accurate records.
  • Perform clerical tasks including scheduling, routing, finalizing, and parts ordering.
  • Update and manage all customer service reports and documentation.
  • Carry out additional duties as assigned.
Benefits for Kane's Team Members:
  • Comprehensive Health Benefits including Medical, Dental, Vision, and Supplemental options.
  • 401k/Profit Sharing Plan.
  • Paid Time Off and Vacation.
  • Complimentary Life Insurance.
  • Employee Discounts on Furniture.
  • Opportunities for Community Engagement, including Habitat for Humanity and American Heart Association initiatives.
  • Career advancement opportunities across the organization.
  • Collaborate with a supportive team.
  • Compensation based on experience.
Qualifications:

Ideal candidates will possess a stable employment history and at least one year of experience in a comparable role.

Please be aware that work schedules may vary based on business needs, which may include some weekend and evening shifts.

Kane's Furniture LLC is an equal opportunity employer and adheres to all applicable laws regarding discrimination. We maintain a drug-free workplace and conduct pre-employment background checks and drug testing.

About Kane's:

Founded in 1948, Kane's Furniture is one of Florida's oldest and most respected home furnishing retailers. With over 65 years of experience, we pride ourselves on our commitment to providing exceptional service, great value, and high-quality home furnishings.

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