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Client Relations Associate

2 months ago

Naples, Florida, United States Rollins Full time
Customer Service Specialist
  • Dedication to maintaining a safe and enjoyable environment for all

At Rollins, we deliver precise, thorough, and effective pest control solutions for both residential and commercial clients.

  • Integral position within a stable organization providing essential services to our clientele

The Ideal Customer Service Specialist Will . . .

  • Exhibit a strong work ethic and collaborative spirit
  • Organize appointments and enhance routes for service personnel
  • Engage with Service Technicians to fulfill customer needs
  • Conduct outbound communications to clients regarding services and account statuses
  • Process payments from overdue accounts
  • Leverage systems to monitor routes and schedules effectively
  • Respond to incoming customer service inquiries with compassion
  • Contribute to quality assurance efforts

If you possess strong organizational skills, efficiency, and accountability with the ability to multitask, this pivotal role within the branch team may be the right fit for you.

We Provide

  • Competitive hourly compensation
  • Employee benefits, educational reimbursement, scholarship opportunities
  • Comprehensive training programs

Rollins, a worldwide service provider founded in 1901, prioritizes PEOPLE, PROGRESS, and PROFESSIONALISM, delivering resilient pest management solutions.

Requirements: Must successfully complete a drug screening and perform job responsibilities with or without accommodations.

Skills

  • Problem Solving: Intermediate
  • Influencing Skills: Intermediate
  • Customer Service Expertise: Advanced
  • Customer Orientation: Advanced
  • Communication Proficiency: Advanced
  • Self-Management Skills: Advanced

Education

High School Diploma or equivalent.

Experience

  • 2 years: Demonstrated customer service experience
  • 1 year: Proficiency in MS Outlook, Word, and Excel
  • 3-4 years (Preferred): Experience in scheduling or dispatching within a service sector
  • Less than 1 year (Preferred): Experience in scheduling or dispatching within a service sector

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discriminate against employees or applicants based on pay inquiries or disclosures unless legally mandated. 41 CFR