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Client Relations Associate

2 months ago

Naples, Florida, United States DNA Comprehensive Therapy Services LLC Full time


Join the team at DNA Comprehensive Therapy Services LLC, a leading provider of mental health and behavioral support in Florida. We are dedicated to delivering exceptional, accessible care to our clients while fostering a nurturing environment for our staff to advance in their careers.


Our mission is to recruit
top talent to support our vision and facilitate your professional growth.


We are committed to a shared objective of delivering outstanding care to our clients through our extensive service offerings and collaborative workplace culture.

At DNA, we are pioneers in the coordinated care model for mental health, ensuring that every client is paired with the most suitable services and providers before they receive direct support.

Our dedicated team is at the forefront of providing innovative therapy services, ranging from psychotherapy to psychiatry, including specialized programs such as psychosocial rehabilitation, EMDR, and group therapy.

Every action we take at DNA is driven by integrity and compassion for both our clients and our team members.

When you become part of the DNA family, you will take pride in being part of a group that empowers individuals and families in our communities to lead healthier lives.

We are currently seeking a full-time Patient Services Coordinator.
The selected candidate must be available for the 9 a.m. - 6 p.m. shift.


JOB SUMMARY:

As a Patient Services Coordinator, your primary role will be overseeing the daily operations of the reception team.

Your responsibilities will include ensuring that all team members are welcoming incoming clients and visitors, managing incoming phone calls, and performing various administrative tasks in a professional manner.



KEY RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:

  • Greet clients as they arrive at the center or contact us by phone, providing information about available services, payment options, and billing processes.
  • Schedule appointments and direct walk-in clients and emergencies according to established protocols.
  • Handle all incoming calls and route them to the appropriate personnel.
  • Register clients following registration procedures and collect necessary documentation.
  • Prepare required documents for each client and ensure all forms are completed accurately.
  • Review and verify client insurance coverage and calculate applicable charges.
  • Collect deposits or co-pays/deductibles prior to the client’s appointment, adhering to established policies.
  • Inform clients of their outstanding balances, collect payments, and issue receipts as necessary.
  • Collaborate closely with Providers and Medical Assistants to ensure efficient client flow and minimize wait times.
  • Remind clients of their upcoming appointments.
  • Follow up with clients who miss their appointments.
  • Communicate any client issues or complaints to the clinic manager or designated personnel.
  • Exhibit strong sensory skills, including visual acuity, good hearing, and dexterity.
  • Ability to stand and sit for extended periods and move throughout the workday.
  • Work closely with Clinic Managers to follow up with clients who did not attend their appointments.
  • Demonstrate effective speaking and listening skills.
  • Proficient in computer use and Microsoft Office applications.
  • Familiarity with community-based organizations.
  • Support and embody DNA's mission statement.

Bilingual Preferred:
Fluency in Spanish is a plus.

OTHER REQUIREMENTS:

  • Friendly demeanor with a passion for working with the public.
  • Ability to treat all clients with kindness and respect, even in challenging situations.
  • Capability to manage multiple tasks simultaneously.
  • Comfortable working in a fast-paced office environment.
  • Ability to lift, move, or carry up to 15 lbs.
  • Attention to detail and ability to perform focused work.
  • Proficient in operating office equipment, including computers, copiers, and phones, with a typing speed of at least 35 wpm.
  • Strong interpersonal skills for effective communication in person, via phone, email, and written correspondence.
  • Ability to relate to clients, utilizing knowledge of medical terminology and triage procedures.
  • Ability to connect with individuals from diverse backgrounds.
  • Commitment to providing dignified healthcare for all.

EDUCATION AND EXPERIENCE REQUIRED:

  • High school diploma or GED.
  • Formal training from a vocational school may be considered in lieu of the above.
  • Minimum of one year of experience in a medical or similar setting.


This position offers competitive compensation along with a comprehensive benefits package, including medical, dental, vision, life insurance, and paid time off with tenure recognition incentives.

We also provide opportunities for career advancement and a supportive team environment that encourages you to explore innovative ways to enhance service delivery and take ownership of your contributions to quality care.