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Client Relations Specialist
2 months ago
Position Overview:
Summit Financial Resources, Inc. is a reputable and expanding independent wealth management firm seeking a dedicated Client Services Associate. This role is pivotal in our commitment to assist clients in reaching their financial aspirations. We foster a collaborative environment that encourages autonomy while focusing on client success. We are in search of a personable Client Services Associate who excels in communication, possesses strong problem-solving skills, and is a quick learner. Our clients deserve attentive and empathetic service, and we need team members who share this value.
Key Responsibilities:
- Engage with clients and team members through various communication channels, including phone, email, and in-person interactions.
- Address client inquiries and concerns promptly and professionally.
- Gain comprehensive knowledge of daily operations, including account management, transaction processing, and client service tasks.
- Oversee all client transaction requests efficiently.
- Prepare and organize essential documents and reports for client meetings.
- Handle insurance, banking, and investment applications and related paperwork.
- Collect and update client information in the CRM system.
- Facilitate the onboarding process for new clients, ensuring a welcoming experience.
- Perform administrative duties, including phone management and email triage.
- Coordinate travel arrangements and manage expense reports.
- Schedule appointments and maintain team calendars.
- Support the maintenance of mailing lists and standard operating procedures.
- Collaborate with external partners and custodians as needed.
Qualifications:
- 3-5 years of experience in client service within the financial services sector or banking.
- A bachelor’s degree is preferred but not mandatory.
- A strong desire to thrive in a fast-paced, entrepreneurial environment.
- Ability to work independently while collaborating effectively with team members.
- A team-oriented mindset focused on business growth and client outcomes.
- Proficiency in technology and a quick adaptability to various platforms.
- Exceptional organizational skills and attention to detail.
- Strong verbal and written communication abilities.
- Proactive problem-solving skills with the initiative to identify and resolve issues.
We offer a competitive salary based on experience and qualifications. This full-time position provides opportunities for professional development and career advancement.
If you are passionate about delivering outstanding client service, we encourage you to consider this opportunity.