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Client Relations Specialist

2 months ago


Naples, Florida, United States Summit Financial Resources, Inc. Full time

Position Overview:

Summit Financial Resources, Inc. is a reputable and expanding independent wealth management firm seeking a dedicated Client Services Associate. This role is pivotal in our commitment to assist clients in reaching their financial aspirations. We foster a collaborative environment that encourages autonomy while focusing on client success. We are in search of a personable Client Services Associate who excels in communication, possesses strong problem-solving skills, and is a quick learner. Our clients deserve attentive and empathetic service, and we need team members who share this value.

Key Responsibilities:

  • Engage with clients and team members through various communication channels, including phone, email, and in-person interactions.
  • Address client inquiries and concerns promptly and professionally.
  • Gain comprehensive knowledge of daily operations, including account management, transaction processing, and client service tasks.
  • Oversee all client transaction requests efficiently.
  • Prepare and organize essential documents and reports for client meetings.
  • Handle insurance, banking, and investment applications and related paperwork.
  • Collect and update client information in the CRM system.
  • Facilitate the onboarding process for new clients, ensuring a welcoming experience.
  • Perform administrative duties, including phone management and email triage.
  • Coordinate travel arrangements and manage expense reports.
  • Schedule appointments and maintain team calendars.
  • Support the maintenance of mailing lists and standard operating procedures.
  • Collaborate with external partners and custodians as needed.

Qualifications:

  • 3-5 years of experience in client service within the financial services sector or banking.
  • A bachelor’s degree is preferred but not mandatory.
  • A strong desire to thrive in a fast-paced, entrepreneurial environment.
  • Ability to work independently while collaborating effectively with team members.
  • A team-oriented mindset focused on business growth and client outcomes.
  • Proficiency in technology and a quick adaptability to various platforms.
  • Exceptional organizational skills and attention to detail.
  • Strong verbal and written communication abilities.
  • Proactive problem-solving skills with the initiative to identify and resolve issues.

We offer a competitive salary based on experience and qualifications. This full-time position provides opportunities for professional development and career advancement.

If you are passionate about delivering outstanding client service, we encourage you to consider this opportunity.