Customer Service Director

5 days ago

Kissimmee, Florida, United States Century Communities Full time
About the Role

We are seeking a highly skilled Customer Service Manager to join our team at Century Communities. As a key member of our customer service team, you will be responsible for ensuring a positive homebuying experience for our homeowners.

Key Responsibilities
  • Manage all activities involving homeowners, prospective buyers, trades, and division staffing.
  • Remain in compliance with company policies and procedures.
  • Resolve customer issues with appropriate team members and trade partners.
  • Accept full responsibility for each homeowner within the assigned project, spanning from close of escrow to the home's statute of limitations.
  • Follow through on all customer issues.
  • Monitor and intercede on the progress and completion of all repairs by trade partners and assigned personnel.
  • Present a professional image.
  • Visit each buyer at the New Buyer Orientation (NBO) and the Pre-Drywall Orientation (PDO).
  • Ensure the homeowner is educated on all products and warranties within the home.
  • Thoroughly explain the company's Limited Warranty to each homeowner.
  • Ensure the homeowner is fully aware of the policies and procedures in requesting customer service and emergency service.
  • Facilitate a timely response, execution, and completion of all customer issues.
  • Communicate any necessary work to the Customer Relations Coordinator.
  • Participate in root-cause analysis of issues and send recommendations to the manager.
  • Manage trades to completion of service requests to customer satisfaction.
  • Perform service-related tasks as requested (adjustments and repairs).
  • Establish and maintain positive internal and external customer relationships.
  • Determine trade accountability for back charges and PO's.
  • Authorize payment for work performed within approval limits.
  • Follow applicable legal protocol and process necessary workflow.
  • Provide leadership with regular updates on escalated issues.
  • Review and support Century's Construction Standards.
  • Perform other duties as needed or assigned.
Requirements
  • Outstanding customer service skills.
  • An excellent communicator with a professional, friendly demeanor.
  • Ability to stay calm under stressful circumstances.
  • Highly proficient in Microsoft applications (Excel, PowerPoint, Word).
Preferred Qualifications
  • Experience in the construction or homebuilding industry is strongly preferred.
  • 2+ years of related experience and in residential customer service/home warranty.
  • High School/GED required. A college degree is preferred but not required.

  • Customer Service Representative

    7 days ago

    Kissimmee, Florida, United States YMCA of Central Florida Full time

    Job SummaryThe YMCA of Central Florida is seeking a highly skilled and customer-focused individual to join our team as a Member Services Representative. This role is responsible for providing exceptional service to members and visitors, ensuring a positive and professional experience at our Family Center.Key ResponsibilitiesFacility Access Control: Ensure...

  • **Executive Director of HVAC Operations**, **Director of Service Operations**, **Service Operations Manager**

    6 days ago

    Kissimmee, Florida, United States Southern Home Services LLC Full time

    About the RoleWe are seeking an experienced and skilled Executive Director of HVAC Operations to join our team at Southern Home Services LLC. As a key member of our leadership team, you will be responsible for overseeing the day-to-day operations of our service department, ensuring that our customers receive exceptional service and that our business...

  • Director of Clinical Services

    7 days ago

    Kissimmee, Florida, United States ICBD Holdings LLC Full time

    About the RoleWe are seeking an experienced Executive Director to lead the daily operations of one of our clinics in the ABA field. As a key member of our leadership team, you will be responsible for overseeing the financial and clinical performance of the center, ensuring compliance with healthcare laws and regulations, and driving strategic growth in the...

  • Customer Service Ambassador

    1 week ago

    Kissimmee, Florida, United States TalentoHC Full time

    About the RoleWe are seeking a highly skilled and enthusiastic Bilingual Customer Service Representative to join our team at TalentoHC. As a key member of our customer support team, you will play a vital role in providing exceptional service to our clients, ensuring a positive and welcoming experience.ResponsibilitiesCustomer Inquiry Management: Efficiently...

  • Customer Service Specialist

    2 weeks ago

    Kissimmee, Florida, United States The Cirrus Design Corporation Full time

    Position Overview The Customer Service Specialist serves as the essential liaison between the clientele of the Factory Service Center and the operational team. This role is pivotal in ensuring the ongoing maintenance and precision of the facility's service schedule. Key Responsibilities Client Interaction: Engage with customers to address inquiries and...

  • Customer Service Representative

    2 hours ago

    Kissimmee, Florida, United States Modwash Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Team Member at Modwash. As a key member of our team, you will be responsible for delivering exceptional customer experiences and ensuring that our guests have an outstanding experience.Key ResponsibilitiesProvide superior customer service to...

  • Customer Service Representative

    5 days ago

    Kissimmee, Florida, United States Wal-Mart Stores , Inc. Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Cashier and Customer Service Specialist. As a key member of our store team, you will play a vital role in providing exceptional customer service and ensuring a positive shopping experience for our customers.Key ResponsibilitiesProvide excellent customer service...

  • Customer Service Representative

    4 days ago

    Kissimmee, Florida, United States Celebration Obstetrics And Gynecology Full time

    Job DescriptionAbout Us: Celebration Obstetrics And Gynecology is seeking a dedicated and customer-focused professional to join our team as a Call Center Representative. Our organization is committed to providing exceptional patient care and support, and we are looking for someone who shares our values.Job Summary: As a Call Center Representative, you will...

  • Customer Service Ambassador

    4 days ago

    Kissimmee, Florida, United States LAURA MOODY - State Farm Agent Full time

    Job OverviewAs a valued member of the Laura Moody - State Farm Agent team, you will play a critical role in delivering exceptional client experiences that drive business growth and customer satisfaction.Key ResponsibilitiesClient Relationship Management: Establish and maintain strong relationships with clients, providing personalized support and follow-up as...

  • Customer Service Representative

    4 days ago

    Kissimmee, Florida, United States Mullinax Ford Kissimmee Full time

    Job DescriptionMullinax Ford Kissimmee is seeking a highly motivated and detail-oriented individual to join our team as a Receptionist - Cashier. As a key member of our front desk team, you will be responsible for providing exceptional customer service, handling cash transactions, and performing various administrative tasks.Responsibilities:Customer Service:...

  • Customer Service Representative

    3 days ago

    Kissimmee, Florida, United States Holidayinnclub Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Holiday Inn Club. As a key member of our resort operations team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key Responsibilities:Provide...

  • Multilingual Customer Support Supervisor

    2 weeks ago

    Kissimmee, Florida, United States Artemis Lifestyle Services Inc Full time

    Job OverviewPOSITION OBJECTIVEThe Customer Support Supervisor is responsible for fostering a positive and service-oriented team environment while addressing escalated customer inquiries. This role involves managing a significant volume of communications to ensure high levels of customer satisfaction.KEY RESPONSIBILITIES:· Cultivate a supportive and...

  • Customer Service Representative

    7 days ago

    Kissimmee, Florida, United States Hilton Grand Vacations Full time

    Job SummaryWe are seeking a highly skilled and customer-focused individual to join our team as a Front Desk Clerk at Hilton Grand Vacations. As a key member of our front office team, you will be responsible for providing exceptional service to our guests and owners, ensuring a seamless and memorable experience.Main ResponsibilitiesGuest Services: Check in...

  • Customer Service Supervisor

    7 days ago

    Kissimmee, Florida, United States Marriott Hotels & Resorts Full time

    Job Summary:We are seeking a highly skilled and experienced Front Desk Manager to join our team at Marriott Hotels & Resorts. As a key member of our front office team, you will be responsible for administering front office functions and supervising staff on a daily basis.Key Responsibilities:Direct and work with managers and employees to ensure seamless...

  • Customer Service Associate

    7 days ago

    Kissimmee, Florida, United States Golden Corral Full time

    Job Summary:As a Server at Golden Corral, you will be responsible for ensuring guest satisfaction and promoting return visits by following the Eight Steps of Service. This includes ensuring the restaurant is welcoming for all guests, being aware of guest needs, and working to make their experience pleasurable.Key Responsibilities:Ensure guest satisfaction...

  • Customer Service Representative

    4 days ago

    Kissimmee, Florida, United States VPNE Parking Solutions Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Cashier at VPNE Parking Solutions. As a key member of our operations team, you will be responsible for providing exceptional customer service and ensuring that all transactions meet company standards.Key ResponsibilitiesCustomer Service: Provide exceptional...

  • Customer Service Representative

    4 days ago

    Kissimmee, Florida, United States Mullinax Ford Full time

    Mullinax Ford is seeking a highly motivated and organized individual to join our team as a Receptionist. As a key member of our multi-store enterprise, you will be responsible for providing exceptional customer service, managing front desk operations, and supporting sales efforts.Key Responsibilities:Answer multi-line phone system, receive and re-direct...

  • Bilingual Customer Support Supervisor

    2 weeks ago

    Kissimmee, Florida, United States Artemis Lifestyle Services, Inc Full time

    POSITION OBJECTIVE The Customer Support Supervisor is responsible for fostering a positive and client-focused team environment while addressing escalated customer inquiries. This role also involves managing a significant volume of communications to ensure customer satisfaction. KEY RESPONSIBILITIES: Promote a supportive and client-focused team...

  • Customer Service Representative

    4 days ago

    Kissimmee, Florida, United States Wawa Full time

    Job Summary: As a Customer Service Associate at Wawa, you will be responsible for providing an exceptional customer experience. Your key responsibilities will include:Main Responsibilities:Greet and engage with customers to ensure a positive shopping experience.Respond to customer inquiries and resolve issues in a timely and courteous manner.Operate the cash...

  • Customer Service Supervisor

    4 days ago

    Kissimmee, Florida, United States Hilton Grand Vacations Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Service Supervisor to join our team at Hilton Grand Vacations. As a key member of our customer service team, you will be responsible for ensuring that our guests and owners receive exceptional service and support.Key ResponsibilitiesEnsure Quality Assurance Standards of Hospitality are...