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Bilingual Customer Support Supervisor

2 months ago

Kissimmee, Florida, United States Artemis Lifestyle Services, Inc Full time

POSITION OBJECTIVE

The Customer Support Supervisor is responsible for fostering a positive and client-focused team environment while addressing escalated customer inquiries.

This role also involves managing a significant volume of communications to ensure customer satisfaction.

KEY RESPONSIBILITIES:

  • Promote a supportive and client-focused team atmosphere.
  • Resolve escalated customer concerns and complaints.
  • Collaborate with the Director of Customer Success to establish and uphold customer service protocols.
  • Track customer satisfaction metrics and pinpoint areas for enhancement.


  • Work alongside the Director of Customer Success to analyze customer feedback to uncover trends and opportunities.
  • Partner with other departments to address customer challenges.
  • Assist in overseeing daily customer support operations to ensure effectiveness.
  • Utilize customer service technologies and tools proficiently.
  • Support inquiries from various departments.



POSITION GOALS:


  • Collaboration- Build trust and respect among team members by demonstrating commitment to company and team objectives; completing tasks efficiently; encouraging collaboration; and engaging in process improvement initiatives.

  • Customer Interactions- Ensure prompt and effective responses to inquiries, requests, disputes, and complaints from various stakeholders by cultivating a team that consistently delivers exceptional service.

  • Assigned Projects- Guarantee the timely and budget-conscious completion of special projects that align with established goals by confirming details, creating and executing project plans, monitoring progress, and reporting as necessary.

REQUIREMENTS:

  • Demonstrated experience in a leadership role within customer service.
  • Strong leadership and interpersonal capabilities.
  • Excellent problem-solving and decision-making skills.
  • Outstanding communication and organizational abilities.
  • Capacity to perform under pressure and meet deadlines.
  • Proficiency in customer service software and tools.
  • Exceptional people skills with a proven ability to maintain professional relationships.
  • Meticulous attention to detail.

Job Type:
Full-Time, In-Office, Monday-Friday 8:00am-5:00pm

Salary Description

$18 per hour