Customer Service Ambassador

4 days ago


Kissimmee, Florida, United States LAURA MOODY - State Farm Agent Full time
Job Overview

As a valued member of the Laura Moody - State Farm Agent team, you will play a critical role in delivering exceptional client experiences that drive business growth and customer satisfaction.

Key Responsibilities
  • Client Relationship Management: Establish and maintain strong relationships with clients, providing personalized support and follow-up as needed.
  • Customer Service Delivery: Offer prompt, accurate, and friendly customer service, addressing inquiries and concerns related to insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Needs-Based Review Process: Utilize a customer-focused approach to educate clients about insurance options, ensuring they receive tailored solutions to meet their unique needs.
  • Communication and Collaboration: Employ exemplary communication skills to efficiently meet client needs, while promoting business development and collaboration with internal teams.
Requirements
  • Customer Service Focus: Demonstrate a strong commitment to delivering exceptional customer service, with a passion for building lasting relationships.
  • Effective Communication: Possess excellent communication skills, enabling you to effectively relate to clients, answer their questions, and anticipate their needs.
  • Problem-Solving and Adaptability: Exhibit proactive problem-solving skills and adaptability in a fast-paced environment, ensuring seamless client experiences.
Benefits
  • Competitive Compensation: Enjoy hourly pay plus commission/bonus opportunities, reflecting your value to the team.
  • Professional Growth: Leverage this role as a stepping stone for career advancement within the Laura Moody - State Farm Agent organization.
  • Work-Life Balance: Enjoy paid time off (vacation and personal/sick days) to maintain a healthy work-life balance.
  • Valuable Experience: Gain valuable career-building experience in a dynamic and supportive environment.


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