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Bilingual Customer Service Representative
2 months ago
We are seeking a highly skilled Customer Service Representative to join our team at Vericast, a leading marketing solutions company. As a Customer Service Representative, you will play a key role in delivering exceptional customer experiences and providing top-notch support to our clients.
About the CompanyVericast is a premier marketing solutions company that accelerates profitable revenue growth for thousands of businesses. We are recognized as leading providers of incentives, advertising, marketing services, transaction solutions, customer data, and cross-channel campaign management.
Job SummaryAs a Customer Service Representative, you will be responsible for providing customer service via various channels, including phone, email, and chat. You will assist clients and customers with orders, inquiries, and problem resolution, while also identifying additional needs and recommending products or services.
Key Responsibilities- Assist clients and customers with orders, inquiries, and problem resolution via various channels.
- Identify additional needs and recommend products or services to meet customer needs.
- Process orders, cancel or change requests, and request reprints or credits.
- Ensure security and privacy of customer information.
- Provide education and support regarding products and services.
- Proactively identify customer needs and offer solutions.
- Utilize available resources to accurately enter data and service customers.
- Maintain complete and accurate records of all call activity.
- Make outbound calls to achieve assigned call segment goals.
- Provide basic customer support and escalate complex issues to supervisors.
- High School Diploma or equivalent required.
- Bilingual - Fluent in English and Spanish.
- Minimum 0-2 years of customer service experience.
- Previous experience in banking or retail helpful.
- Multitasking and detail-oriented with good communication and interpersonal skills.
- Basic computer skills and ability to learn required information and ongoing training.
We offer a competitive salary of $16.50 hourly, plus a $1.00 bilingual differential, depending on previous experience. We are an equal opportunity employer and celebrate diversity in the workplace.