Sales and Service Representative

2 days ago

Inver Grove Heights, Minnesota, United States TGK Automotive Full time

About Us:

TGK Automotive Specialists is a locally-owned business that has been serving our clients with honesty and integrity since 2007. We maintain the highest level of repair and service at a fair price and are devoted to client satisfaction.

Job Summary:

We have immediate openings for Sales and Service Advisors. The Sales and Service Advisor is an essential team member as the face of the shop and the client's main point of contact throughout the repair/maintenance process.

Key Responsibilities:

  • Promptly greet customers in a professional and courteous manner both in person and over the phone using standardized customer service techniques.
  • Listen to and thoroughly document customers' concerns; inspect vehicle and refer to service history to accurately identify and verify customers' service needs.
  • Recommend services according to appropriate level of knowledge. Clearly communicate any additional recommendations from the Automotive Technician to the customer so that they can make an informed decision. Properly document all recommendations in the customer file.
  • Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.
  • Provide customers with an accurate quote that includes cost and time of completion for the services approved by the customer. Provide customers with updates throughout the day on the status of their services.
  • Follow proper procedures when cashing out a customer's ticket to include a review of the completed multi-point inspection and explanation of applicable warranties.
  • Conduct post-repair and declined services follow-up phone calls to ensure customer satisfaction for all individual customers.
  • Track all new returns, core returns, and warranty parts for individual customers.

Requirements:

  • High School Diploma or equivalent
  • Prior experience as a Service Advisor is helpful, but not required
  • Professional appearance and proven ability to work in a process-driven environment
  • Possess a valid driver's license, or obtain a valid driver's license within 30 days of hire date
  • Ability to work a minimum of five days, Monday-Friday

Benefits:

  • Competitive bi-weekly pay
  • Tuition reimbursement
  • Paid vacation and sick time
  • 6 paid holidays
  • Medical, dental, and vision insurance (effective 1st of the month after hire)
  • Life insurance (company-paid)
  • 401(k) retirement savings plan with company match
  • Discounted services on personal and immediate family vehicles
  • Opportunity for advancement

Equal Employment Opportunity:

TGK Automotive Specialists provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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