Customer Service/Sales Representative in Manufacturing

5 days ago


Chicago, Illinois, United States BIRK Full time
Job Summary

This is a challenging opportunity for a skilled professional to join our team at BIRK Staffing as a Customer Service/Sales Specialist in Manufacturing. The ideal candidate will possess strong account management skills, excellent customer service abilities, and a solid understanding of manufacturing processes.

Key Responsibilities
  • Provide exceptional customer service to internal and external customers, responding to inquiries and resolving issues in a timely and professional manner.
  • Manage customer relationships, building trust and loyalty through proactive communication and issue resolution.
  • Collaborate with the sales team to identify new business opportunities and develop strategies to drive sales growth.
  • Work closely with the manufacturing team to ensure accurate product information and timely delivery of customer orders.
  • Develop and maintain strong relationships with key customers, understanding their needs and preferences to drive sales and customer satisfaction.
Requirements
  • Excellent verbal and written communication skills, with the ability to effectively communicate with customers, colleagues, and management.
  • Strong attention to detail, with the ability to prioritize tasks and manage multiple projects simultaneously.
  • Proficiency in MS Word, Excel, and Outlook, with experience in ERP systems a plus.
  • Excellent math skills, with the ability to accurately calculate quotes and manage customer orders.
  • Ability to work in a fast-paced environment, with a strong focus on customer satisfaction and sales growth.
What We Offer

BIRK Staffing is a dynamic and growing company that offers a competitive salary, comprehensive benefits, and opportunities for career advancement. We are committed to providing our employees with the tools and support they need to succeed in their roles.



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