Customer Service Sales Representative
1 week ago
Position Overview:
The Sales Floor Associate serves as the primary customer service representative within the store.
This role is pivotal in surpassing customer expectations by attentively understanding their needs, recommending suitable products, delivering comprehensive product information, and successfully finalizing sales transactions.
Key Responsibilities:- Achieve and surpass sales targets
- Uphold brand and operational standards, including visual presentation and cleanliness
- Proactively address customer needs and exceed expectations by adhering to service standards and utilizing established communication protocols
- Be well-versed in fitting room procedures and provide assistance as necessary
- Function as a cashier when required, following established cashier protocols
- Manage incoming shipments and ensure all merchandise is displayed on the sales floor in complete size assortments
- Collaborate with management to identify and resolve store-related issues
- Share product and brand knowledge with customers
- Adhere to all company policies and procedures, reporting any infractions to management
- Support special projects as assigned by management
- Excellent communication skills
- Proficiency in calculating figures and amounts, including discounts and percentages
- Capability to stand for extended periods, read computer screens, and lift or move objects weighing at least 25 pounds
- Ability to navigate the sales floor and stockroom effectively, including repetitive bending, prolonged standing, twisting, stooping, squatting, and climbing
- Flexibility to work a schedule that accommodates business needs, including evenings and weekends
As an Equal Opportunity Employer, the company does not discriminate against applicants or employees based on race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression, or any other status or condition protected by applicable federal, state, or local law.
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