Customer Service Representative

5 days ago


West Chicago, Illinois, United States Global Industries Full time
Job Description

Global Industries, a leading manufacturer of furniture solutions, has an exciting career opportunity at our distribution center. As a Customer Care Specialist, you will play a vital role in ensuring exceptional customer service and exceeding client expectations.

Key Responsibilities:

  • Provide timely and effective responses to customer inquiries
  • Develop and maintain product knowledge and understanding
  • Utilize electronic catalog and AS400 programs to efficiently manage customer orders
  • Compose clear and concise email and fax communication
  • Handle customer service inquiries from dealers, sales representatives, and coworkers
  • Check order status and inventory levels
  • Process credits, return authorizations, and back charges
  • Manage changes or cancellations on orders
  • Track shipments and follow department/company guidelines
  • Vet purchase orders for accuracy and completeness

Requirements:

  • Superior verbal and written communication skills
  • Strong attention to detail and problem-solving abilities
  • Ability to multitask and adjust priorities dynamically

Education:

  • High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience or military equivalent

About Us:

Global Industries is a leading North American manufacturer of furniture solutions, delivering exceptional value and quality to its network of dealers, designers, and customers. With over 50 years of experience and a global presence, we offer a comprehensive employee benefit program and a dynamic work environment.

Benefits:

  • Paid Time Off | Holiday Pay | Medical/Prescription Insurance | Dental Insurance | Vision Insurance | Health Savings Accounts (HSA) | Company-Paid Life and AD+D Insurance | Company Sponsored Long-term Disability | Short-term Disability | Voluntary Life Insurance | Employee Assistance Program (EAP) | Critical Illness and Accidental Injury Insurance | FSA | 401(k) & Roth 401(k)


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