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Customer Service Representative

2 months ago

Chicago, Illinois, United States Sherwin-Williams Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our retail team, you will be responsible for providing exceptional customer service, driving sales growth, and maintaining a high level of product knowledge.

Key Responsibilities
  • Customer Service: Ensure high levels of customer satisfaction through excellent sales service, assist customers in person and over the phone, and build productive relationships with wholesale and retail customers.
  • Sales and Merchandising: Process sales transactions accurately, follow and achieve sales goals, and maintain precise work order files and formulas.
  • Inventory Management: Pull appropriate products from the sales floor or warehouse, stock shelves, and set up displays.
  • Store Maintenance: Clean store equipment, load/unload delivery trucks, and assist in making deliveries as needed.
  • Product Knowledge: Remain knowledgeable on products offered and discuss available options with customers.
Requirements
  • Age and Education: Must be at least 18 years old and have a high school diploma or equivalent.
  • Work Experience: Have at least one year of experience working in a delivery, retail, or customer service position.
  • Physical Demands: Must be able to retrieve material from shelves and floor stacks, lift and carry up to 50 lbs frequently, and up to 70 lbs occasionally.
  • Language Skills: Ability to read, write, comprehend, and communicate in more than one language.
About Us

Sherwin-Williams is a leading manufacturer of paints, coatings, and related products. We are committed to providing our employees with a positive and inclusive work environment, opportunities for growth and development, and a comprehensive benefits package.

We are an equal employment opportunity/affirmative action employer and welcome applications from diverse candidates.