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Customer Service Representative

2 months ago

Chicago, Illinois, United States Evangelical Lutheran Church in America Full time
About the Position

The Evangelical Lutheran Church in America is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our Call Center, you will be responsible for providing exceptional technical support and customer service to our members and customers.

Key Responsibilities
  • Respond to customer technical issues and escalate when necessary
  • Handle general inquiries and customer service requests, including cross-selling products and services
  • Prepare reference material for users by drafting and implementing operation instructions
  • Assist with improving existing systems and processes by evaluating objectives and specifications, reviewing proposed changes, and making improvement recommendations
  • Assist with updating the website with customer support technology tips and other resource documents
Requirements
  • 3-5 years of experience providing IT customer support, preferably in financial services or banking industry required
  • Ability to diagnose, troubleshoot, and resolve issues related to technology ecosystem and process improvements
  • Excellent verbal communication skills for effective phone support
  • Proficiency in clear and concise written correspondence for documenting issues, providing follow-up communications, and supporting customer interactions
  • Attention to detail and ability to work independently and with teams to meet deadlines
  • Strong interpersonal skills, empathy, patience, and ability to handle customer concerns professionally
  • Foundational knowledge in deposit operations technology and industry trends
  • High energy level, ability, and comfort with handling difficult customer issues
Benefits
  • Competitive salary of $29.62 per hour
  • Employer-paid health premiums for employees
  • Health and dependent care FSAs
  • Health savings account (HSA) with employer contribution
  • Life insurance
  • 403b retirement plan with employer contribution
  • 11 paid holidays