Customer Service Sales Representative

1 week ago


Chicago, Illinois, United States Uniqlo Co., Ltd. Full time

Position Overview:
The Sales Floor Associate serves as the primary customer service representative within the store.

This role is essential in surpassing customer expectations by attentively understanding their needs, recommending suitable products, delivering comprehensive product insights, and successfully finalizing sales transactions.

Key Responsibilities:
  • Achieve and surpass sales targets
  • Uphold brand and operational standards (visual presentation, cleanliness, etc.)
  • Proactively address customer needs and exceed expectations by adhering to service standards and utilizing established communication protocols.
  • Maintain knowledge of fitting room procedures and assist as necessary
  • Operate as a cashier when required, following established cashier procedures
  • Manage inventory shipments and ensure all merchandise is displayed on the sales floor in complete size ranges
  • Collaborate with management to identify and resolve store-related issues
  • Provide customers with product and brand insights
  • Adhere to all company policies and procedures, reporting any infractions to management
  • Support special projects as assigned by management
Required Skills and Abilities:
  • Excellent communication abilities
  • Proficiency in calculating figures and percentages, including discounts
  • Capability to stand for extended periods, read computer screens, and handle objects weighing at least 25 pounds
  • Ability to navigate the sales floor and stockroom effectively, including repetitive bending, prolonged standing, twisting, stooping, squatting, and climbing
Schedule Requirements:
  • Flexibility to work a schedule that aligns with business needs, including evenings and weekends
The Company is dedicated to equal pay initiatives and will not inquire about candidates' current or past salaries.

As an Equal Opportunity Employer, the company does not discriminate against applicants or employees based on race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression, or any other status or condition protected by applicable federal, state, or local law.



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