Software Solutions Engineer

2 weeks ago


Aurora, Illinois, United States Civic Minds Full time
Job Overview

Position: Software Solutions Engineer

Location: Aurora, IL
Employment Type: Full-time, Direct Hire

Position Summary

The Software Solutions Engineer plays a crucial role in enhancing sales and ensuring optimal utilization of our offerings by delivering training, software demonstrations, and expert recommendations. This position is responsible for providing technical support to clients and internal teams.

Reasonable Accommodations Statement

To excel in this role, individuals must be capable of fulfilling each essential duty effectively. Reasonable accommodations may be provided to enable qualified individuals with disabilities to perform essential job functions.

Key Responsibilities

  1. Evaluate customer inquiries and applications related to PMI, CMM, Form, and/or QV/QS products. Advise and assist in developing parameters for suitable software solutions.
  2. Deliver training sessions, conduct software demonstrations, and respond to technical inquiries from clients and staff.
  3. Assist in troubleshooting and resolving software issues.
  4. Support distributor personnel during end-user sales engagements.
  5. Engage in product knowledge training workshops.
  6. Timely preparation and submission of required reports.
  7. Participate in distributor trade exhibitions.
  8. Stay updated on our products, effective demonstration techniques, and competitor activities. Communicate new developments.
  9. Attend regional meetings and partake in sales training and product knowledge sessions as necessary.
  10. Update the Customer Management Tool (CRM) as instructed.

Required Competencies

  1. Effective Communication, both Oral and Written
  2. Quality and Volume of Work
  3. Analytical Problem Solving
  4. Customer-Centric Approach/Interpersonal Skills
  5. Job Knowledge and Expertise
  6. Self-Motivated

Supervisory Responsibilities: This position does not include supervisory responsibilities.

Work Environment: Office and Showroom Setting.

Physical Demands: The individual in this role may need to move around the office to access files and equipment. Various tools will be utilized to create solutions for clients.

Position Type and Expected Hours of Work: This is a full-time role with standard hours.

Travel Requirements: Up to 50% travel may be necessary, with an average of up to 5 hours of driving at one time.

Education and Experience Requirements: A minimum of two years of college education or specialized training, along with one year of relevant experience.

Additional Duties: This job description is not intended to be an exhaustive list of all activities, duties, or responsibilities required of the employee. Responsibilities may change at any time with or without notice.

Reports to: Regional Sales Manager



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