IT Support Student Assistant

2 weeks ago


Reno, Nevada, United States University of Nevada, Reno Full time

Job Overview

The University of Nevada, Reno is seeking a student technician for the Office of Information Technology Support Center. This role involves providing assistance at the Help Desk and Support Center within the Knowledge Center.

As a student technician, you will be responsible for offering support to students, faculty, and staff through various communication channels, including phone and in-person interactions. Strong customer service abilities and effective problem-solving skills are essential for success in this position. A willingness to learn and adapt is highly valued.

Key Responsibilities

  • Provide technical assistance to users via phone, chat, or face-to-face interactions.
  • Document interactions in our ticketing system.
  • Investigate solutions using available resources, such as the OIT Knowledge Base.
  • Manage and route calls from internal and external parties as Campus Operator.

Required Qualifications

  • Must be currently enrolled at the University of Nevada, Reno.
  • Ability to assist customers with a range of technology-related issues.

Preferred Qualifications

  • Previous customer service experience is advantageous (specific IT experience is not mandatory).
  • Familiarity with software applications such as Microsoft Office, Microsoft Windows, and Apple OSX/iOS is preferred.

Work Schedule

Anticipated weekly hours: 15

Compensation

Student Employee Level 1 at a rate of $12.75 per hour.

Additional Information

This position is non-exempt and represents 37.5% of a full-time equivalent role.

Application Requirements

Candidates are required to submit the following documents with their application:

  • Resume – A detailed account of previous job responsibilities and qualifications.
  • Cover Letter – Optional.
  • Contact Information for Two References – Optional, including name, contact details, and relationship.
  • Fall 2024 Class Schedule – Required.

Note

This job posting will remain open until the position is filled. A background check will be conducted for selected candidates.

About the University

The University of Nevada, Reno is a distinguished public research institution dedicated to advancing knowledge and fostering a diverse educational environment.



  • Reno, Nevada, United States University of Nevada, Reno Full time

    Job Overview The University of Nevada, Reno is seeking a dedicated student worker to join the Office of Information Technology Support Center as a technician for the Help Desk and Support Center. As a student technician, your primary responsibility will be to assist students, faculty, and staff with technical inquiries via phone and provide essential...


  • Reno, Nevada, United States Management and Training Corporation Full time

    Job OverviewCOMPENSATION: $17.20 per hour*Position available exclusively for current Job Corps students*Must demonstrate reliability and availability for evening and weekend shifts.Reports directly to the food services supervisor or their designated representative. Supports the culinary team in the preparation of meals for students, adhering to both...


  • Reno, Nevada, United States University of Nevada, Reno Full time

    Job Overview The University of Nevada, Reno is seeking a dedicated student worker to join the Office of Information Technology Support Center as a technician within the Help Desk and Support Center. In this role, student technicians will provide essential assistance to students, staff, and faculty members via phone and offer direct technical support at...


  • Reno, Nevada, United States University of Nevada, Reno Full time

    Assistant Athletics Director, Student Athlete ServicesR0144035University of Nevada, Reno - Main CampusThe University of Nevada, Reno (UNR) appreciates your interest in employment at our growing institution. We want your application process to go smoothly and quickly. Final applications must be submitted prior to the close of the recruitment.If you need...

  • IT Support Specialist

    2 weeks ago


    Reno, Nevada, United States Desert IT Solutions Full time

    Job OverviewReports to: IT Support ManagerCompensation: $40,000 – $50,000 AnnuallyKey ResponsibilitiesProvide support and troubleshooting for complex hardware, software, network, mobile device, remote user, and telecommunication issues within a large organizational setting.Assist users remotely with desktop, server, point of sale, and business management...

  • Student Ambassador

    2 days ago


    Reno, Nevada, United States University of Nevada, Reno Full time

    Job SummaryThe University of Nevada, Reno is seeking a highly motivated and detail-oriented individual to join our team as a Front Desk Representative. This role will be responsible for providing exceptional customer service to students, faculty, and staff, while maintaining a professional and welcoming environment.Key ResponsibilitiesGreets and directs...

  • Program Educator

    3 days ago


    Reno, Nevada, United States University of Nevada Full time

    Job SummaryThe University of Nevada, Reno is seeking a part-time Program Educator to join the Office of Student Conduct. This role plays a critical part in the operations of the office by providing educational programming and support.Key ResponsibilitiesImplement educational programs for students found responsible for violating university policies, including...

  • Student Ambassador

    7 days ago


    Reno, Nevada, United States University of Nevada, Reno Full time

    Job DescriptionThe University of Nevada, Reno is seeking a highly motivated and organized individual to serve as a Student Worker in the Associated Students of the University of Nevada (ASUN). This role is responsible for planning and executing events that promote student engagement and community building on campus.Key Responsibilities:Plan and coordinate...


  • Reno, Nevada, United States Second Start Learning Disabilities Programs Full time

    Job SummaryThe Support Staff/Educational Assistant Special Education Specialist will assist the classroom Teacher in the implementation of positive student behavior management techniques and procedures.Key ResponsibilitiesProvide in-classroom behavior management and academic support to the classroom Teacher by performing tasks that evaluate, monitor, and...


  • Reno, Nevada, United States Soliant Full time

    Job Summary:Soliant is seeking a highly skilled and dedicated Education Support Specialist to join our team in Reno, NV. As a key member of our educational support staff, you will provide critical support to teachers and students in a dynamic and fast-paced classroom environment.Responsibilities:Provide classroom support and assistance to teachers and...


  • Reno, Nevada, United States Soliant Full time

    Job OverviewSoliant Education is seeking a highly skilled Registered Behavior Technician to support elementary students in a collaborative school district near Lino Lakes, MN.Key ResponsibilitiesImplement behavior intervention plans designed by Board Certified Behavior Analysts (BCBAs) to promote positive student outcomes.Collect and record data on student...


  • Reno, Nevada, United States Comprehensive Therapy Consultants Full time

    We are seeking a compassionate and dedicated Occupational Therapist to join our team at Comprehensive Therapy Consultants. As a Student Impact Specialist, you will have the opportunity to work with students and make a meaningful difference in their lives.**Company Benefits:**Competitive compensation and a comprehensive benefits packageLicense and CEU...


  • Reno, Nevada, United States University of Nevada, Reno Full time

    Job SummaryThe University of Nevada, Reno is seeking a highly motivated and detail-oriented Student Technician to join our team in the Office of Information Technology Support Center. As a Student Technician, you will play a critical role in providing technical support to students, staff, and faculty members, ensuring a seamless and efficient experience for...


  • Reno, Nevada, United States University of Nevada, Reno Full time

    Position OverviewThe University of Nevada, Reno is seeking a dedicated individual for the role of Administrative Assistant 1 within the Residential Life department. This position is essential for ensuring the safety, security, and support of our residential community during the hours of midnight to 8am. The primary responsibilities include providing...


  • Reno, Nevada, United States Department Of Veterans Affairs Full time

    Summary The incumbent serves as a Medical Support Assistant in Patient Care Services at the Sierra Nevada Health Care System, Reno, Nevada. The incumbent performs duties related to the receipt, intake, and indexing of health and administrative information. The incumbent will interface with personal computer (PC) applications as well as numerous VISTA...


  • Reno, Nevada, United States Truckee Meadows Community College Full time

    Job SummaryWe are seeking a highly qualified Clinical Medical Assistant Instructor to join our team at Truckee Meadows Community College. As a Part-Time Faculty member, you will play a vital role in teaching courses in clinical medical assisting and contributing to the academic success of our students.Key ResponsibilitiesTeach clinical medical assisting...


  • Reno, Nevada, United States Washoe County School District Full time

    Job SummaryThe Washoe County School District is seeking a highly skilled and dedicated Paraeducator Assistant III to join our team in a Special Education classroom. As a key member of our instructional support team, you will play a vital role in providing academic instructional assistance to students with diverse needs.Key ResponsibilitiesAssist teaching...

  • HR Assistant

    21 hours ago


    Reno, Nevada, United States Saint Mary's Regional Medical Center Full time

    About the Role**Saint Mary's Regional Medical Center** is seeking a highly organized and detail-oriented HR Assistant to join our team. As a key member of our Human Resources department, you will play a vital role in supporting the recruitment, onboarding, and employee experience processes.The ideal candidate will possess excellent communication and...

  • Teacher Assistant I

    11 hours ago


    Reno, Nevada, United States Washoe County School District Full time

    Job SummaryThe Washoe County School District is seeking a highly skilled and dedicated Teacher Assistant I & II to provide academic support to students in a variety of educational settings. As a key member of the instructional team, the successful candidate will assist teaching staff in delivering high-quality instruction, developing and maintaining records...


  • Reno, Nevada, United States Phocas Software Full time

    Job OverviewAre you ready to be part of a dynamic team where your contributions truly matter? At Phocas, we foster an environment where collaboration and innovation thrive. We are seeking enthusiastic recent graduates in IT or Computer Science to join our Customer Support Team as a Graduate Support Consultant.In this role, you will play a crucial part in...