Patient Care Support Specialist

2 weeks ago

Waukesha, Wisconsin, United States UnitedHealth Group Full time

About UnitedHealth Group: UnitedHealth Group is a leading global organization dedicated to enhancing health outcomes through innovative technology and comprehensive care solutions. Our mission is to empower individuals to lead healthier lives by providing access to essential healthcare services, pharmacy benefits, and valuable resources.

Position Overview: The Associate Patient Care Coordinator plays a vital role in the healthcare delivery process by managing patient interactions, scheduling appointments, and overseeing medical records. This position is essential in ensuring a seamless experience for patients as they navigate their healthcare journey.

Key Responsibilities:

  • Welcome patients and visitors, providing exceptional customer service through in-person interactions, phone calls, or video communications.
  • Accurately enter and update patient demographic and financial data to ensure timely registration.
  • Gather necessary documentation and confirm that all required signatures are obtained, including photocopying and scanning as needed.
  • Inform patients about their financial responsibilities and collect payments, ensuring accurate documentation and daily cash balance.
  • Collaborate with various departments, including Financial Counseling and Scheduling, to facilitate comprehensive patient care.
  • Maintain high standards of accuracy in audits and proactively address any discrepancies or issues.
  • Perform additional duties as assigned to support clinic operations.

Why Work at UnitedHealth Group? We offer a competitive compensation package along with a comprehensive benefits program designed to support your well-being and career growth. Our offerings include:

  • Accrual of Paid Time Off from your first pay period, plus 8 Paid Holidays.
  • Access to various Medical Plan options, including Health Spending Accounts.
  • Comprehensive Dental, Vision, Life & AD&D Insurance, along with Short-term and Long-term Disability coverage.
  • Retirement savings plans and employee stock purchase options.
  • Education reimbursement and employee discounts.
  • Support through Employee Assistance Programs and referral bonuses.
  • Additional voluntary benefits, including pet and legal insurance.

Required Qualifications:

  • High School Diploma or GED (or higher).
  • Minimum age of 18 years.
  • At least 1 year of customer service experience in a professional environment.
  • Ability to adhere to a structured work schedule based on a rotating 4-week cycle.

At UnitedHealth Group, we are committed to fostering a diverse and inclusive workplace where every individual can thrive. We believe in equitable access to healthcare for all, and we strive to eliminate barriers that prevent individuals from achieving their best health.

Diversity and Inclusion: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer. We welcome applicants from all backgrounds and are dedicated to creating a workplace that reflects the diversity of the communities we serve.

Drug-Free Workplace: UnitedHealth Group maintains a drug-free environment. Candidates are required to pass a drug test prior to employment.

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