Field Service Deployment Specialist
4 days ago
Join IMI Americas Inc. as a Field Service Deployment Specialist and play a critical role in ensuring the highest level of service delivery to our customers. As a key member of our Field Service team, you will be responsible for coordinating and executing field service activities, working closely with internal and external resources to ensure seamless service delivery.
Key Responsibilities:- Plan and execute field service activities to meet customer needs and requirements.
- Schedule and dispatch field service technicians, tooling, and spare parts to job sites in a timely manner.
- Ensure proper tooling is available for scheduled work and advise technicians of their schedule commitments.
- Develop and provide complete job information packets to field service technicians for assigned work.
- Facilitate parts orders to support field service technicians on-site and assist with expediting parts shipments.
- Manage customer purchase orders, intercompany purchase orders, and 3rd party purchase orders for assigned work.
- Monitor and manage costs on service orders, notifying customers when costs reach 75% of the purchase order.
- Manage change order process with customers and sales to ensure timely invoicing.
- Provide data to billing coordinators to ensure accurate weekly forecasts and 30-day look-ahead.
- Gather and review field/repair documentation for completeness prior to sending to billing coordinators for invoicing.
- Review, create, or modify Salesforce information to ensure work can be monitored by stakeholders.
- Assist in developing processes, procedures, and workflows to improve field service performance.
- Manage revision of templates, bill sheets, rate sheets, and other documents.
- Coordinate and manage field service technician travel process.
- Maintain after-hours phone support and call schedule.
- Provide post-job follow-up to ensure all actions are complete.
- Assist proposal managers/estimators with providing quotes to customers for service jobs.
- Assist with determining new construction project commissioning schedules and ensure sites are properly supported.
- Work closely with technical engineers to define problems, troubleshoot, and resolve product issues.
- Maintain an updated database for field service employees and contractors.
- High School Diploma required; Associate's degree desired; Bachelor's degree preferred.
- 3-5 years of experience in a related field or similar role, or a combination of education and experience.
- Knowledge of company products, practices, and procedures in managing work related to service, manufacturing, and delivery.
- Knowledge of contracts, contracts management, and terms and conditions.
- Creative thinking/problem-solving skills necessary.
- Effective communication skills (oral and written) required.
- Self-driven personality.
- Ability to work in a fast-paced environment.
- Knowledge of principles of order administration, including contract provisions and precedents.
- Knowledge of concepts, practices, and products in the valve industry desirable.
- Computer literate (MS Word, Excel, Outlook, Project) desirable.
- Knowledge of manufacturing processes and techniques desirable.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts, high precarious places, fumes, airborne particles, toxic or caustic chemicals. The employee is occasionally exposed to outdoor weather conditions, extreme heat, risk of electrical shock, and vibration. The noise level in the environment is reasonable.
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