Field Service Specialist
1 week ago
Axiom Technologies is seeking a skilled Field Service Specialist to join our team of experts in providing top-notch IT services to medium to large-scale enterprises.
- The selected professional will be responsible for the installation, configuration, and troubleshooting of network infrastructure hardware and software, as well as resolving end user issues related to workstations and network devices.
- They will also be involved in client-facing activities, such as imaging and deploying desktop equipment, handling on-site escalations, and collaborating with customers.
- Other responsibilities include maintaining company and multi-vendor systems, diagnosing hardware performance issues, contributing to new service solutions, and managing IT assets efficiently.
- Additionally, the ideal candidate should have good problem-solving skills, be able to multitask effectively, and provide excellent customer service.
Requirements:
- 2 – 5+ years of experience in field services support
- Knowledge of local area data networking, Incident Management, and Service Request management
- Proficiency in Microsoft Desktop OS and applications
- Working knowledge of Apple-MAC operating systems, ServiceNow ticketing tool, and more
Key Responsibilities:
- Installation and configuration of network infrastructure hardware and software
- Resolving end user issues related to workstations and network devices
- Client-facing activities, including imaging and deploying desktop equipment
- Maintaining company and multi-vendor systems
- Diagnosing hardware performance issues
- Contributing to new service solutions
- Managing IT assets efficiently
What We Offer:
- A dynamic and challenging work environment
- Opportunities for professional growth and development
- A competitive salary and benefits package
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