IT Support Specialist for Onsite Service

3 days ago


Grandview, Missouri, United States Emerald Enterprises Full time
About the Role

We are seeking an experienced IT Support Specialist to join our team at Emerald Enterprises. As an onsite IT Support Professional, you will be responsible for providing technical support to our clients in their internal IT departments.

Key Responsibilities
  • Provide 1st and 2nd level support for IT-related issues, including troubleshooting and resolving problems.
  • Qualify tickets for specialist teams and document activities in the ticket system.
  • Support local admin teams of medium-sized clients or take over administration completely with your team.
  • Attend full-day appointments at clients' premises to provide technical assistance.
Requirements
  • Successful completion of training as an IT specialist for system integration (m/f/d) or equivalent.
  • At least 1 year of practical experience in 1st and/or 2nd level support, end-user support, ticket systems, Microsoft product range, virtualization, Microsoft Terminal Services or Citrix XenApp/XenDesktop, backup, software distribution, and/or security.


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