Customer Support Specialist

2 weeks ago


Grandview, Missouri, United States TM Limited Full time

At TM Limited, we prioritize the customer experience in the service industry. Our Customer Support Specialists play a vital role in enhancing community engagement by promoting products and services from our diverse clientele, thereby boosting their brand visibility and outreach. As a Customer Support Specialist, you will contribute to crafting and delivering outstanding consumer experiences. Whether providing prompt answers, offering compassionate product consultations, or resolving issues with a positive demeanor, your dedication to service will transform ordinary interactions into remarkable ones.

Key Responsibilities:

  • Gain a thorough understanding of client offerings to effectively communicate services and benefits to consumers, ensuring they receive exactly what they need.
  • Maintain detailed records of customer interactions, processed orders, and service schedules.
  • Exhibit initiative and a proactive attitude, tackling challenges head-on, regardless of the difficulty or stress involved.
  • Uphold a positive and professional demeanor, demonstrating reliability and hospitality towards both customers and colleagues.
  • Oversee a team of Junior Customer Support Specialists.
Qualifications:
  • A minimum of a high school diploma.
  • At least one year of experience in customer service or hospitality roles, such as retail or food service.
  • Ability to identify, apply, and articulate product or service knowledge effectively.
  • Commitment to ongoing learning and training to master hospitality skills and enhance customer experiences.
  • Strong problem-solving abilities.
  • An outgoing personality with a genuine passion for assisting others.
  • A desire to improve in-person hospitality skills to foster better relationships.
  • Excellent communication skills.
As an entry-level position, we provide comprehensive training to ensure you become proficient in delivering exceptional customer service. If you possess a genuine passion for helping others, you will thrive in our collaborative culture, which fosters personal growth in communication, hospitality, routine, and confidence while advancing your career.

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