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Healthcare Support Specialist
2 months ago
Join our dedicated team and prioritize health and wellness
The Healthcare Support Specialist serves as the initial point of contact for patient interactions. This role encompasses both administrative responsibilities and direct patient support. The Specialist engages in a variety of tasks and moderately complex operational/customer support activities. Responsibilities include performing calculations and typically managing semi-routine tasks.
The Specialist executes clinical functions such as discussing patient symptoms, collecting and entering data into the electronic health records system, measuring vital signs, administering injections, conducting diagnostic assessments, gathering specimens, drawing blood, sanitizing and maintaining medical equipment, and ensuring examination rooms are ready for patient visits.
Operates within established guidelines to clarify work expectations and quality benchmarks, while having some flexibility in prioritizing tasks and working with minimal supervision.
Adheres to standard operating procedures that allow for some interpretation and independent judgment.Utilize your expertise to create a positive impact
Essential Qualifications
- 3 years of experience as a Medical Assistant in direct patient care settings
less than 2 years of leadership experience
Must demonstrate teamwork and possess strong communication abilities
Experience in a dynamic, high-volume environment
Proficient in MS Outlook
Basic computer skills
Must be committed to enhancing consumer experiences within the organization
Preferred Qualifications
High School Diploma or GED
Bilingual capabilities
Hands-on Phlebotomy experience
Familiarity with Electronic Health Records
Experience with HEDIS
Working Hours:
Monday to Friday 8AM-5PM
Additional Information
This position involves direct patient interaction and is part of a health screening initiative. If selected, candidates will undergo necessary health screenings.
Benefits of being part of the CenterWell team:
We provide a comprehensive range of benefits including medical, dental, and vision coverage, a 401k plan with company matching, tuition reimbursement, generous paid time off, holidays, work-life balance, opportunities for growth, and a supportive and enjoyable workplace culture.
Social Security Notification: CenterWell values the protection of personal identity. Applicants may be required to provide their Social Security Number if not already on file. An email will be sent with instructions for submitting this information securely.Interview Process:
To improve our hiring and decision-making processes, we utilize a text-based interview platform that allows us to connect with candidates at their convenience.
If selected for an initial interview, candidates will receive an invitation to participate in a text-based interview.
During this interview, candidates will respond to a series of questions via text.
Anticipate this interview to last approximately 15 minutes.Your responses will be reviewed, and you will be informed if you progress to the next stage of interviews.
Language Proficiency Assessment:Bilingual English/Spanish is required. Candidates must be able to communicate effectively in both languages without assistance.
Any CenterWell associate interacting with patients in a language other than English must complete a language proficiency assessment to ensure competency.
Candidates will be required to take a language proficiency test as mandated by federal guidelines.Scheduled Weekly Hours
40
Compensation Range
The salary range provided reflects a good faith estimate of starting base pay for full-time employment.
Compensation may vary based on geographic location and individual qualifications.
$34,500 - $47,400 per yearBenefits Overview
CenterWell offers competitive benefits that support overall well-being.
Our benefits are designed to promote personal health and informed healthcare choices for you and your family, recognizing that life extends beyond the workplace.
Among our offerings, CenterWell provides medical, dental, and vision insurance, a 401(k) retirement savings plan, paid time off, short-term and long-term disability, life insurance, and numerous other opportunities.
About Us
About CenterWell Senior Primary Care:
CenterWell Senior Primary Care delivers proactive, preventive healthcare to seniors, including wellness visits, physical examinations, chronic condition management, screenings, and minor injury treatment.
Our distinctive care model emphasizes personalized experiences, taking the time to listen and address the factors affecting patient health.
Our integrated care teams, which include physicians, nurses, and behavioral health specialists, dedicate significantly more time to patients, providing compassionate, individualized care that leads to improved health outcomes.
We address not only physical health but also other factors that can influence a patient's overall well-being.About CenterWell, a Humana company:
CenterWell is committed to creating patient-centered experiences.
As the largest provider of senior-focused primary care in the nation, along with being a leading provider of home health services and a major pharmacy benefit manager, CenterWell is dedicated to holistic health by addressing the physical, emotional, and social wellness of our patients.
As part of Humana Inc.(NYSE:
HUM), CenterWell offers stability, industry-leading benefits, and opportunities for personal and professional growth.
We proudly employ over 30,000 clinicians who are dedicated to prioritizing health for our teammates, patients, communities, and the organization.
By providing flexible scheduling, clinical certifications, leadership development programs, and career coaching, we empower employees to invest in their personal and professional well-being from day one.
Equal Opportunity Employer
CenterWell is committed to ensuring equal employment opportunities for all individuals, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability, or veteran status.
We actively promote affirmative action to employ and advance all individuals based on valid job requirements.
This policy applies to all employment actions, including recruitment, hiring, promotion, transfer, demotion, layoff, recall, termination, compensation, and training opportunities.
