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Front Desk Supervisor

2 months ago

Houston, Texas, United States Hampton Inn Homewood Suites Houston Downtown Full time
{"title": "Front Desk Supervisor", "description": "Job Summary

We are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Hampton Inn / Homewood Suites Houston Downtown. As a key member of our front office team, you will be responsible for providing exceptional guest service, supervising front desk operations, and ensuring a seamless check-in and check-out experience for our guests.

Key Responsibilities
  • Supervise front desk operations during assigned shifts to maintain a consistently high standard of service.
  • Ensure that front desk team members have current knowledge of hotel products, services, pricing, and special promotional offers.
  • Monitor the appearance, standards, and performance of team members, with a focus on training and teamwork.
  • Maximize sales revenues through up-selling and marketing programs.
  • Manage guest requests, inquiries, and complaints promptly and completely.
  • Maintain the professional appearance of the front desk, with a focus on hospitality and guest service.
Requirements
  • Previous supervisory experience in a hotel environment.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Knowledge of hotel operations, including front desk procedures and policies.
What We Offer

We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest service, we encourage you to apply for this exciting opportunity.

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