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Cricket Wireless Indirect Sales Specialist
4 weeks ago
Job Summary: We are seeking a highly motivated and experienced Specialist Cricket Indirect Sales professional to join our team. As a key member of our sales team, you will be responsible for supporting all aspects of the local dealer sales and operations channel within an assigned market.
Key Responsibilities:- Visits Authorized Retailer stores to ensure customers receive an optimal customer experience and thorough information about their Cricket Wireless purchase.
- Performs objective observations of Authorized Retailer operations to gauge consistency and effectiveness of offers and/or promotions initiated by the company.
- Serves as a liaison between Authorized Retailer Principals and the company to identify and resolve issues.
- Serves as a point of contact for escalated customer issues and ensures timely and appropriate resolution of customer issues.
- Plans and participates in grassroots events to build and strengthen relationships with Authorized Retailer Principals and customers.
- Monitors Authorized Retailer compliance with the terms and conditions of the Exclusive Dealer Agreement, Policies & Operations Manual, Whitebox Guideline, and Retail Location Plan-o-Gram.
- Validates that Authorized Retailer merchandising is displayed according to plan.
- Delivers training on Cricket systems, products, services, promotions, and compliance issues that relate to the Authorized Retailers ability to properly sell Cricket products and services.
- Provides subject matter expertise regarding technical issues relating to sales; suitability of products based on customer needs; researching and developing customer solutions with AT&T/Cricket Wireless external partners; researching customer business and industry to identify new sales opportunities; analyzes business reports for trends and communicates findings to Authorized Retailers to enhance the development of effective business plans.
- Bachelor's Degree preferred.
- 1 to 5 years indirect channel management, customer-facing, sales experience.
- 2 years sales management experience preferred.
- Excellent negotiating skills to achieving sales goals, analyzing sales trends, and operations management.
- Competitive salary range: $47,200 - $70,800.
- Commissions: up to $16,000 per year if all sales goals are met.
- Medical, dental, and vision coverage.
- 401(k) plan.
- Tuition reimbursement program.
- Paid Time Off and Holidays.
- Paid Parental Leave.
- Paid Caregiver Leave.
- Additional sick leave beyond what state and local law require may be available but is unprotected.
- Adoption Reimbursement.
- Disability Benefits (short term and long term).
- Life and Accidental Death Insurance.
- Supplemental benefit programs: critical illness/accident hospital indemnity/group legal.
- Employee Assistance Programs (EAP).
- Extensive employee wellness programs.
- Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available), and AT&T phone.
About Us: As a global leader in communications and technology, we offer a dynamic and innovative work environment that empowers our employees to make a difference in the lives of millions. We are committed to providing equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.