Supply Chain Customer Liaison

2 weeks ago


Stamford, Connecticut, United States Diageo Full time
Position Overview:

The Customer Operations Associate - Direct Imports plays a pivotal role in supporting the Order to Cash (OTC) process within Diageo's spirits division. This position serves as a vital link between supply sites and Customer Logistics teams, ensuring top-tier customer service through effective collaboration, proactive order management, and customer engagement.

Key Responsibilities:

1. Act as the primary contact for supply sites, delivering exceptional service to distributors by fostering cross-functional collaboration.
2. Ensure the timely and efficient flow of products from Diageo facilities and third-party suppliers to meet customer demands.
3. Proactively identify and communicate potential delivery issues, maintaining strong relationships with supplier contacts to manage expectations effectively.
4. Lead regular meetings with key stakeholders in the supply chain to enhance operational efficiencies.
5. Oversee new product launches and phase-outs, driving continuous improvements in business processes through critical analysis and collaboration with cross-functional teams.

Performance Metrics:

1. Manage an annual order volume of approximately 2,000 orders and 2 million cases, with a net sales value of $350 million.
2. Monitor and influence key performance indicators related to service, cost, cash flow, and quality.
3. Provide strategic recommendations to balance cost, service, and quality, ensuring optimal business solutions.

Essential Qualifications:

1. Minimum of 3 years of experience in customer service, supply chain management, or logistics within the beverage alcohol sector or a fast-paced consumer goods environment.
2. Bachelor's degree in supply chain management, business administration, or a related field.
3. Proficiency in order management systems, preferably SAP, and strong skills in MS Office applications, particularly Excel.
4. Excellent written and verbal communication abilities, with a proven track record of building strong customer relationships.
5. Strong analytical and problem-solving skills, with the ability to work independently and collaboratively across various organizational levels.

Work Environment:

This role is classified as regular and is based in a dynamic work environment, offering competitive salary and benefits, including healthcare, retirement plans, and parental leave.

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