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Supply Chain Customer Engagement Associate

2 months ago

Stamford, Connecticut, United States Diageo Full time
Job Overview:

Position Summary:
  • Delivers essential support functions to the Order to Cash (OTC) process within Diageo's spirits division.
  • Acts as the primary contact for supply locations, ensuring exceptional customer service through teamwork, proactive order oversight, and customer interaction.
  • Facilitates communication between supply sites and Customer Logistics teams to enhance service delivery to clients across North America.
  • Oversees and guarantees the timely distribution of products from Diageo facilities globally, within the United States, and from third-party vendors.
Accountability and Stakeholder Engagement:
  • Possesses a thorough understanding of Order to Cash procedures and Import Route to Markets.
  • Promotes outstanding service to Distributors by collaborating across various functions.
  • Ensures reliable product delivery from Diageo Supply sites to Distributors.
  • Proactively identifies and communicates potential delivery issues.
  • Develops and continuously enhances business relationships with Supplier contacts; manages communications and expectations effectively.
  • Leads regular collaborative discussions with key supply chain contacts (customer operations, importing supply centers) to optimize supply chain efficiencies.
  • Actively oversees and supports the launch of new products and the discontinuation of existing ones.
  • Drives ongoing improvements in business processes through critical analysis, sharing best practices, and ensuring alignment with cross-functional teams.
Key Responsibilities:
  • Manage an average annual volume of 2,000 orders, totaling 2 million cases with a Net Sales Value of $350 million.
  • Monitor, maintain, and influence key performance indicators related to service, cost, cash flow, and quality.
  • Provide sound business recommendations balancing cost, service, cash flow, and quality to determine optimal solutions.
  • Engage in critical thinking and analysis to support order management and project management tasks (e.g., Net Sales Value, Billings).
Expected Outcomes:
  • Ensure adherence to order guidelines by customers and proactively suggest improvements in order management and processes to supply centers (route-to-market, order lead time, order quantity).
  • Recognize the growing significance of Direct to Customer Imported products in fulfilling US Spirits Sales commitments, making informed business decisions regarding cost and service.
  • Represent Customer Logistics in cross-functional meetings to shape and influence key business processes, including innovation, system enhancements, and logistics strategy.
  • Support the ongoing development and refinement of Customer Logistics processes and metrics to drive continuous enhancements in service, cost, and quality.
Qualifications and Skills:
  • Minimum of 3 years of experience in customer service, supply chain planning, or logistics roles within the beverage alcohol sector or a dynamic Consumer Packaged Goods (CPG) company.
  • Bachelor's degree in supply chain management, business administration, or related fields.
  • Familiarity with order management systems (preferably SAP).
  • Proficient in MS Office applications, especially Excel.
  • Strong written and verbal communication abilities.
  • Capacity to work independently while collaborating with internal and external stakeholders at various organizational levels.
  • Proven ability to cultivate strong customer relationships and manage customer expectations.
  • Demonstrated analytical skills and problem-solving capabilities.
About Diageo:

Diageo is a leading global premium alcohol company, built on a legacy of character and excellence over 250 years. Our iconic brands are recognized worldwide, and our success is driven by the strength of our people in every role. We are committed to creating the best-performing, most trusted, and respected Consumer Products Company globally. To achieve this, we seek the world's top talent, individuals who bring creativity, boldness, and purpose to elevate Diageo and our timeless brands.