Current jobs related to Customer Service Operations Specialist - Stamford, Connecticut - Diageo

  • Infrastructure Operations Specialist

    3 weeks ago

    Stamford, Connecticut, United States AXA Group Operations Full time

    About the RoleWe are seeking a highly skilled Infrastructure Operations Specialist to join our team at AXA Group Operations. As a key member of our Infrastructure team, you will be responsible for designing, implementing, and maintaining our virtual desktop infrastructure.Key ResponsibilitiesProvide technical leadership and expertise in the design and...

  • Customer Service Representative

    2 weeks ago

    Stamford, Connecticut, United States The Sherwin-Williams Company Full time

    Customer Service Specialist Job DescriptionWe are seeking a highly skilled and customer-focused Customer Service Specialist to join our team at The Sherwin-Williams Company. As a key member of our sales team, you will be responsible for providing exceptional customer service, building strong relationships with wholesale and retail customers, and driving...

  • Customer Operations Specialist

    1 month ago

    Stamford, Connecticut, United States Spectrum Full time

    About the RoleWe are seeking a highly motivated and driven student to join our Customer Operations team as a Customer Operations Intern. As a member of our team, you will play a critical role in supporting Customer Service change management deliverables for designated initiatives.Key ResponsibilitiesWork with the Operational Readiness team to support...

  • Customer Operations Specialist

    1 month ago

    Stamford, Connecticut, United States Spectrum Full time

    The Spectrum Internship ExperienceWe are a Connectivity Company, connecting our customers to superior communications and entertainment products with the highest quality service.As a Spectrum Intern, you'll be essential to two teams — your respective department and your Intern peer group. Our internship will provide you:Hands-on experience at an...

  • Service Technician

    1 week ago

    Stamford, Connecticut, United States Hobart Service Full time

    Service Technician - Commercial Food Equipment SpecialistHobart Service, an Illinois Tool Works Company, is seeking a skilled Service Technician to join our team. As a Service Technician, you will be responsible for troubleshooting, diagnosing, and repairing commercial food equipment, including cooking, food preparation, ware washers, weigh wrap, baking, and...

  • Customer Operations Specialist

    1 week ago

    Stamford, Connecticut, United States Spectrum Full time

    The Spectrum Internship ExperienceWe are a Connectivity Company, connecting our customers to superior communications and entertainment products with the highest quality service.As a Spectrum Intern, you'll be essential to two teams — your respective department and your Intern peer group. Our internship will provide you:Hands-on experience at an...

  • Customer Support Specialist

    2 months ago

    Stamford, Connecticut, United States Stamford Health Full time

    Exciting Opportunity for a Customer Support Specialist at Stamford HealthStamford Health, a renowned Healthcare System in Connecticut, is seeking dedicated Customer Support Specialists to enhance their operations. Recognized as a Certified Great Place to Work, Stamford Health provides competitive compensation, extensive health insurance options, wellness...

  • Customer Service Representative

    4 weeks ago

    Stamford, Connecticut, United States Sherwin-Williams Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Specialist to join our team at Sherwin-Williams. As a key member of our sales team, you will be responsible for providing exceptional customer service, building strong relationships with wholesale and retail customers, and driving sales growth.Key ResponsibilitiesProvide...

  • Customer Service Representative

    6 days ago

    Stamford, Connecticut, United States DEDAR MILANO Full time

    Job Title: Customer Service SpecialistCompany: Dedar MilanoWe are seeking a highly skilled Customer Service Specialist to join our team. As a key member of our sales department, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Manage customer inquiries and resolve issues in a timely and...

  • Customer Service Representative

    2 weeks ago

    Stamford, Connecticut, United States The Sherwin-Williams Company Full time

    About the RoleThis position is crucial to the success of our retail stores. As a Customer Service Specialist, you will work closely with wholesale and retail customers to understand their needs, provide expert advice on Sherwin-Williams products, and recommend the right solutions. Your primary goal will be to deliver exceptional customer service, while...

  • Customer Service Representative

    1 month ago

    Stamford, Connecticut, United States RemX Full time

    Job OverviewWe are seeking a skilled Customer Service Representative to join our team at RemX. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, resolving issues, and ensuring customer satisfaction.Key ResponsibilitiesRespond to and resolve customer inquiries and issues in a timely and...

  • Warehouse Operations Specialist

    2 weeks ago

    Stamford, Connecticut, United States FRESHPAIR COM INC Full time

    Job DescriptionFreshpair, a leading online retailer of men's and women's intimate apparel, is seeking an experienced Warehouse Operations Specialist to support the day-to-day operations of its pick and pack warehouse. The ideal candidate will have a strong background in inventory management, shipping, and receiving, and be able to lift up to 50 pounds. Key...

  • Customer Service Representative

    1 month ago

    Stamford, Connecticut, United States RemX Full time

    Job OpportunityRemX Staffing is seeking a skilled Customer Service Representative to join our team. This role involves providing exceptional support to customers through inbound calls, addressing their healthcare-related inquiries, and ensuring a positive experience.ResponsibilitiesAssist customers with healthcare questions, medical equipment/prescription...

  • Customer Service Representative

    2 weeks ago

    Stamford, Connecticut, United States RemX Full time

    Job OverviewRemX is seeking a highly motivated and detail-oriented Customer Service Representative to join our team on a short-term project basis. This is a great opportunity for individuals looking to gain experience in a fast-paced customer service environment.Key Responsibilities:Respond to and resolve customer inquiries and issues in a timely and...

  • Customer Service Representative

    2 weeks ago

    Stamford, Connecticut, United States Sherwin-Williams Full time

    Job DescriptionAt Sherwin-Williams, we're looking for a highly skilled and customer-focused Customer Service Specialist to join our team. As a key member of our sales team, you will be responsible for providing exceptional customer service, answering customer inquiries, and resolving any issues that may arise.ResponsibilitiesProvide top-notch customer...

  • Customer Service Representative

    2 weeks ago

    Stamford, Connecticut, United States The Sherwin-Williams Company Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Customer Service Specialist to join our team at The Sherwin-Williams Company. As a key member of our sales team, you will be responsible for providing exceptional customer service, building strong relationships with wholesale and retail customers, and driving sales growth.Key...

  • Customer Support Specialist

    2 months ago

    Stamford, Connecticut, United States Stamford Health Full time

    Exciting Opportunity for a Customer Support Specialist at Stamford HealthStamford Health, a recognized leader in the healthcare sector, is seeking dedicated Customer Support Specialists to enhance our service team. As a certified Great Place to Work, we offer competitive compensation, extensive health benefits, wellness initiatives, paid leave, educational...

  • Mail Processing Specialist

    6 days ago

    Stamford, Connecticut, United States United States Postal Service Full time

    Job SummaryThe United States Postal Service is seeking a skilled Mail Processing Specialist to join our team. As a Mail Processing Specialist, you will play a critical role in the processing and distribution of mail and packages. This is a great opportunity to work in a fast-paced environment and be part of a team that is dedicated to providing excellent...

  • Customer Service Representative

    2 weeks ago

    Stamford, Connecticut, United States JobTarget - Demo Full time

    About the RoleJobTarget is seeking a highly skilled Customer Support Specialist to join our team in Stamford. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences through timely and effective issue resolution.Key ResponsibilitiesManage inbound customer communications, responding to customer...

  • Customer Support Specialist

    6 days ago

    Stamford, Connecticut, United States HARMAN Full time

    About the RoleThe Roon Customer Support Specialist is a key member of the Customer Support & Success Team, responsible for delivering exceptional customer experiences. This role is instrumental in ensuring customers are delighted with our product and service, contributing to the growth and success of Roon.Key ResponsibilitiesEfficiently manage incoming...

Customer Service Operations Specialist

2 months ago

Stamford, Connecticut, United States Diageo Full time

Job Description :
Role Overview: The Customer Service Operations Specialist plays a vital role in supporting the Order to Cash (OTC) process within Diageo's spirits division. This position acts as a primary contact for supply sites, ensuring exceptional customer service through effective collaboration, proactive order management, and engaging customer interactions.

As a key liaison, you will connect our supply sites with the Customer Logistics teams, facilitating seamless service delivery to our customers across North America.

Your responsibilities include monitoring and ensuring the timely movement of products from Diageo facilities globally, within the United States, and from third-party suppliers.

Key Responsibilities:
- Develop a deep understanding of Order to Cash processes and Import Route to Markets.
- Advocate for outstanding service to our distributors by working collaboratively across various functions.
- Guarantee consistent product delivery from Diageo supply sites to distributors.
- Proactively identify and communicate potential delivery issues.
- Foster and enhance business relationships with supplier contacts, managing communications and expectations effectively.

- Conduct regular collaborative meetings with key stakeholders in the supply chain (customer operations, importing supply centers) to enhance supply chain efficiencies.

- Actively support new product launches and phase-outs.

- Drive continuous improvement initiatives in business processes through critical thinking, sharing best practices, and ensuring alignment with cross-functional teams.


Performance Metrics:

- Manage an average annual volume of 2,000 orders, equating to 2 million cases with a Net Sales Value of $350 million.

- Maintain, monitor, and influence key performance indicators related to service, cost, cash flow, and quality.

- Provide sound business recommendations balancing cost, service, cash flow, and quality to determine optimal solutions.

- Ensure adherence to order guidelines and proactively suggest improvements in order management processes to supply centers.

- Represent Customer Logistics in cross-functional meetings to shape and influence critical business processes, including innovation, system enhancements, and logistics networks.

- Support the ongoing development and refinement of Customer Logistics processes and metrics to foster continuous improvements in service, cost, and quality.


Qualifications and Requirements:
- A minimum of 3 years of experience in customer service, supply chain planning, or logistics roles within the beverage alcohol industry or a fast-paced consumer packaged goods (CPG) environment.
- A degree in supply chain management, business administration, or related fields.
- Proficiency in order management systems, preferably SAP.
- Strong skills in MS Office applications, particularly Excel.
- Excellent written and verbal communication abilities.
- Capability to work independently while collaborating with internal and external stakeholders at various organizational levels.
- Proven ability to cultivate strong customer relationships and manage customer expectations.
- Demonstrated analytical skills and problem-solving capabilities.
About Us:

At Diageo, our legacy is built on the character of our people. For over 250 years, we have been the world's leading premium alcohol company, with iconic brands that resonate globally. Our success is driven by the strength of our workforce in every role, and we are committed to providing career-defining opportunities.

We aim to be the best-performing, most trusted, and respected Consumer Products Company worldwide. To achieve this, we seek individuals who bring creativity, boldness, and a sense of purpose to elevate Diageo and our renowned brands.

Feel inspired? This could be the opportunity for you.