Event Ticketing Specialist

2 weeks ago


Buffalo, New York, United States AEG Full time
To be eligible for this position, you must complete the application process after clicking 'Apply Now' above.

Key Responsibilities
  • Facilitate ticket sales at the Box Office and via phone, assist in Account Services, Box Office operations, Suite Services, or Guest Services during events.
  • Provide information regarding team schedules, respond to common inquiries such as event details, promotional activities, and season ticket holder benefits through various communication channels.
  • Engage in administrative tasks including data entry and preparation of bulk mailings.
  • Collaborate with Ticket Sales and Ticket Operations to support program execution.
  • Accurately process and reconcile payments in a timely manner.
  • Perform cash drawer counts at the end of shifts and submit reports to the supervising manager.
  • Handle incoming calls and emails, assisting patrons with their ticket transactions.
  • Staff the temporary box office during events and manage ticket sales, will call, and customer service inquiries.
  • Carry out additional tasks as assigned.
Qualifications
  • High School diploma or equivalent.
  • Prior experience in Customer Service is essential.
  • Experience with cash handling is required.
  • Proficient computer skills; experience with computerized ticketing systems is preferred.
  • Demonstrated reliability, strong work ethic, and ability to work both independently and collaboratively.
  • Willingness to work flexible hours, including evenings, weekends, and holidays.
Skills
  • Excellent oral and written communication abilities.
  • Strong customer relations and service skills.
  • Proficient in computer operations.
  • Ability to accurately balance cash drawers at the end of each shift.
  • Capacity to stand for extended periods.
  • Able to lift up to 40 pounds.
  • Other responsibilities as assigned.
Compensation
  • This position offers a pay rate of $15.00 per hour.
AEG is an Equal Opportunity Employer.

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