Customer Service Representative for Global Brands
2 days ago
Responsibilities:
* Manage large volumes of customer inquiries and resolve issues in a timely and professional manner
* Identify and assess customer needs to achieve satisfaction and build sustainable relationships
* Provide accurate and complete information to customers using the right methods and tools
* Meet personal and team sales targets and call handling quotas
* Handle customer complaints and provide solutions and alternatives within time limits
* Keep records of customer interactions and process customer accounts
Requirements:
* Excellent customer service skills and a track record of over-achieving quota
* Good phone etiquette and communication skills
* Familiarity with CRM systems and practices
* Customer orientation and ability to adapt/respond to different types of characters
* Excellent communication and presentation skills
* Ability to multi-task, prioritize, and manage time effectively
* Proficient in English
* Strong data entry skills
* Computer skills
* Experience with outbound calling
* Analytical skills
* Multilingual or bilingual proficiency is a plus
* Sales and upselling experience preferred
What We Offer:
* Paid Training
* Paid Time Off
* Flexible Schedule
* Wellness Resources
* Telehealth Care Plan
* Training & Development
* Advancement Opportunities
If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity.
Apply now and take the first step towards a rewarding career with Enterprise Call Center"}
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