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Global Customer Service Representative

2 months ago

Wichita, Kansas, United States ITW Welding Full time
Job Summary

We are seeking a highly skilled and experienced Global Customer Service Representative to join our team at ITW Welding. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our international customer base.

Key Responsibilities
  • Customer Service: Provide timely and effective responses to customer inquiries, resolving issues and concerns in a professional and courteous manner.
  • Order Management: Manage and process customer orders, ensuring accurate and efficient fulfillment.
  • Communication: Develop and maintain strong relationships with customers, internal stakeholders, and external partners to ensure seamless communication and collaboration.
  • Problem-Solving: Analyze and resolve complex customer issues, utilizing problem-solving skills and knowledge of company policies and procedures.
  • Process Improvement: Identify opportunities for process improvements and implement changes to enhance customer satisfaction and experience.
  • Compliance: Ensure compliance with all relevant laws, regulations, and company policies, including those related to international trade and customs.
Requirements
  • Education: High school diploma or equivalent required; post-secondary education preferred.
  • Experience: Minimum 3-5 years of experience in customer service or a related field; minimum 2+ years of experience with international order processing and compliance.
  • Skills: Strong communication and problem-solving skills; ability to work in a fast-paced environment; proficiency in Microsoft Office and CRM software.
What We Offer
  • Competitive Salary: A competitive salary and benefits package.
  • Opportunities for Growth: Opportunities for professional growth and development within the company.
  • Collaborative Team Environment: A collaborative and supportive team environment.