Customer Service Representative for Global Brands

2 months ago


Wichita, Kansas, United States Enterprise Call Center Full time
{"title": "Customer Service Representative", "description": "Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at Enterprise Call Center. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving customer complaints, and meeting sales targets.

Key Responsibilities
  • Manage large volumes of customer inquiries and resolve issues in a timely and professional manner
  • Meet or exceed sales targets and call handling quotas
  • Build and maintain strong relationships with customers through effective communication and problem-solving skills
  • Provide accurate and complete information to customers using various methods and tools
  • Keep records of customer interactions and process customer accounts
Requirements
  • Excellent customer service skills and a track record of over-achieving quota
  • Good phone etiquette and communication skills
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Proficient in English
  • Strong data entry skills
  • Computer skills
  • Experience with outbound calling
  • Analytical skills
  • Multilingual or bilingual proficiency is a plus
  • Sales and upselling experience preferred
What We Offer
  • Paid Training
  • Paid Time Off
  • Flexible Schedule
  • Wellness Resources
  • Telehealth Care Plan
  • Training & Development
  • Advancement Opportunities
", "lang_code": "en-US"}

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