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Customer Service Representative

2 months ago

Wichita, Kansas, United States Post Office Full time

Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our branch team, you will be responsible for delivering exceptional customer service, promoting our products and services, and contributing to the overall success of our business.

Key Responsibilities

  • Provide outstanding customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Promote and sell our products and services, including personal financial services, telecoms, and travel money.
  • Process transactions and balance monies and stock with a high degree of accuracy and compliance to our branch standards.
  • Provide advice to customers to ensure they select the right product that meets their needs.
  • Work collaboratively with the team to achieve sales targets and improve customer satisfaction.

Requirements

  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Knowledge of our products and services, with a willingness to learn and stay up-to-date with new developments.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
  • Flexibility to work a variety of shifts, including weekends and bank holidays.

What We Offer

  • A competitive salary and benefits package.
  • Ongoing training and development opportunities to help you succeed in your role.
  • A supportive and collaborative team environment.
  • The opportunity to work for a leading brand with a rich history and a commitment to customer service.

About Us

The Post Office is a leading provider of essential services to customers across the UK. We are committed to delivering exceptional customer service and promoting our products and services to meet the needs of our customers. We are proud of our heritage and our commitment to customer service, and we are looking for like-minded individuals to join our team.