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Customer Service Representative

2 months ago

Wichita, Kansas, United States IONOS Inc Full time
Job Summary

The MyWebsite Customer Service Representative plays a vital role in supporting IONOS customers with their drag-and-drop website builders through inbound phone calls and email. This position requires a strong technical foundation and excellent communication skills to resolve customer issues and provide top-notch support.

Key Responsibilities
  • Resolve customer issues via phone, email, and chat
  • Troubleshoot technical and billing concerns, educating customers about IONOS products and processes
  • Demonstrate technical proficiency and effective soft skills in resolving customer issues
  • Recommend and sell products and services based on customer needs
  • Manage workload efficiently to meet departmental goals
Requirements
  • Technical support and customer service experience is a plus
  • Strong written and spoken communication skills
  • Ability to adapt to changing products and processes
  • Ability to process and document phone calls, chats, and emails efficiently
  • Ability to project a positive and helpful attitude to customers and colleagues
  • General familiarity with computer functionality and internet use (training provided for specific IONOS products)
About IONOS

IONOS Inc. is a subsidiary of United Internet, a profitable German company with a market cap of over $8 billion. As a global leader in web hosting, IONOS offers a comprehensive range of online products and services, including domain registration, web hosting, site creation, technical support, and cutting-edge technology.