Sales and Customer Service Specialist

2 weeks ago

Charleston, South Carolina, United States Arc3 Gases South Full time

Company Overview
Arc3 Gases, Inc. is a well-established, family-owned enterprise specializing in the production and distribution of industrial, medical, food and beverage, and specialty gases, as well as welding supplies. With a robust presence across multiple states, we pride ourselves on delivering exceptional service to a diverse clientele spanning various industries, including manufacturing, healthcare, and food services.

Position Summary
We are seeking a dedicated Sales and Customer Service Specialist to join our team in South Carolina. This entry-level role is pivotal in providing technical support and service to our existing customers while assisting our sales team. The ideal candidate will play a crucial role in managing customer needs and ensuring a seamless service experience.

Key Responsibilities
  • Oversee the check-in of supplies, manage inventory levels, and handle billing processes for on-site customers.
  • Maintain stocked tool cribs for customer convenience.
  • Guide customers on the necessary equipment and materials required for their tasks.
  • Proactively identify customer needs and relay relevant information to the appropriate team members.
  • Deliver outstanding customer service by addressing inquiries, resolving complaints, and providing necessary documentation related to purchases.
  • Regularly distribute products and gases to various locations within customer facilities.
  • Alert the purchasing department regarding product shortages or outages.
  • Exhibit integrity and reliability while fostering long-term customer relationships.
  • Occasionally operate a company vehicle to deliver products when needed.
  • Maintain a professional appearance and demeanor at all times.
  • Support team members by preparing orders and managing supply requests.
  • Perform additional tasks as assigned, including selling products directly to walk-in customers.
Qualifications
  • Must be legally authorized to work in the United States.
  • Minimum age of 21 years is required.
  • Ability to lift and carry up to 75 lbs as necessary.
  • Proficient computer skills or familiarity with order entry systems.
  • Exceptional communication abilities are essential.
  • Strong self-management skills to ensure high-quality customer service.
  • A valid driver's license with a clean driving record is mandatory.
  • Physical capability to stand and walk for extended periods.
  • Frequent bending, squatting, kneeling, climbing, and reaching are required.

Education and Experience
A high school diploma or equivalent is required. Previous experience in customer service or sales support roles is essential. Technical education or experience with welding supplies is preferred.

Benefits
We offer a comprehensive benefits package, including a 401(k) retirement plan with company matching, health, dental, and vision insurance, flexible spending accounts, and paid time off, among others.

Arc3 Gases is an equal opportunity employer committed to diversity and inclusion.

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