Healthcare Customer Service Specialist
2 months ago
Coastal Pediatric Associates is seeking a dedicated Healthcare Customer Service Specialist to join our dynamic team. If you have a passion for supporting children and their families, this role is perfect for you. As a leading pediatric practice in the region, we pride ourselves on delivering exceptional care and service.
Benefits and Advantages:
- Comprehensive Medical, Prescription, Dental, and Vision Coverage
- Health Savings Account (HSA), Health Reimbursement Account (HRA), and Health Incentive Account (HIA)
- Telehealth Services
- Life and Disability Insurance
- Employee Assistance Programs
- Paid Holidays and Vacation Time
- 401(k) Retirement Plan
- Accessible Locations with Complimentary Parking
- Opportunities for Paid Volunteer Work
- Educational Support: We collaborate with the NHA to offer NCCA-accredited healthcare certifications at no cost to our staff.
Key Responsibilities:
- Greet and welcome patients and visitors, expressing gratitude for choosing our practice.
- Provide concierge-level service to patients and visitors, ensuring a tidy and organized reception and waiting area.
- Support team objectives by participating in service initiatives, including collections and care goals.
Qualifications:
- High school diploma or equivalent required.
- Previous experience in a medical office setting is preferred.
- Familiarity with computer applications; experience with Electronic Medical Records (EMR) is a plus.
- Strong communication skills, both written and verbal.
- Ability to work independently and manage tasks without direct supervision.
- Strong analytical and decision-making skills, with attention to detail.
- Flexible availability for scheduling is essential.
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