Healthcare Customer Service Specialist

2 months ago


Charleston, South Carolina, United States Coastal Pediatric Associates Full time
Job Overview

Coastal Pediatric Associates is seeking a dedicated Healthcare Customer Service Specialist to join our dynamic team. If you have a passion for supporting children and their families, this role is perfect for you. As a leading pediatric practice in the region, we pride ourselves on delivering exceptional care and service.

Benefits and Advantages:

  • Comprehensive Medical, Prescription, Dental, and Vision Coverage
  • Health Savings Account (HSA), Health Reimbursement Account (HRA), and Health Incentive Account (HIA)
  • Telehealth Services
  • Life and Disability Insurance
  • Employee Assistance Programs
  • Paid Holidays and Vacation Time
  • 401(k) Retirement Plan
  • Accessible Locations with Complimentary Parking
  • Opportunities for Paid Volunteer Work
  • Educational Support: We collaborate with the NHA to offer NCCA-accredited healthcare certifications at no cost to our staff.

Key Responsibilities:

  • Greet and welcome patients and visitors, expressing gratitude for choosing our practice.
  • Provide concierge-level service to patients and visitors, ensuring a tidy and organized reception and waiting area.
  • Support team objectives by participating in service initiatives, including collections and care goals.

Qualifications:

  • High school diploma or equivalent required.
  • Previous experience in a medical office setting is preferred.
  • Familiarity with computer applications; experience with Electronic Medical Records (EMR) is a plus.
  • Strong communication skills, both written and verbal.
  • Ability to work independently and manage tasks without direct supervision.
  • Strong analytical and decision-making skills, with attention to detail.
  • Flexible availability for scheduling is essential.


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