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Senior Operations Specialist

2 months ago

Phoenix, Arizona, United States First Citizens Bank Full time

Job Summary:

This Senior Operations Specialist position is based on our Global Loans Operations Participation/Syndication loan team. The successful candidate will establish and maintain ongoing maintenance support for commercial loans, addressing escalated or time-sensitive issues, disputes, and requests to facilitate processes and associate workflow.

Key Responsibilities:

  • Service: Handles complex, escalated, or time-sensitive issues and requests, determining target needs and providing resolution while maintaining a high standard of service.

  • Operational Support: Performs various operational tasks that occur during customer, vendor, and associate inquiries, streamlining the workflow for other associates within the business unit through operational activities.

  • Documentation: Handles standard documentation and files associated with daily activities, which may include processing, reviewing, or distributing materials, maintaining and updating department records either physically or within a system.

  • Business Expertise: Provides knowledge in the area of work, researching and maintaining strong knowledge of any laws, regulations, and policies that affect specific job duties to produce work that is accurate, efficient, and compliant.

Qualifications:

  • Bachelor's Degree and 0 years of experience in Operations or Customer Service OR High School Diploma or GED and 4 years of experience in Operations or Customer Service.

  • Skill(s): Knowledge of Bank operations and regulatory or legal environments.

Preferred Qualifications:

  • Strong ability to multi-task, handle high volumes, and support cross-functional teams.

  • Commercial Loan background preferably with Participation/Syndication Commercial Loan experience.

  • Strong written and verbal communication skills.

  • Strong attention to detail.

  • Ability to think critically and solve complex scenarios.