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Mortgage Loan Specialist

2 months ago

Phoenix, Arizona, United States Valon Full time
About Valon

Valon is a leading provider of mortgage servicing solutions, dedicated to empowering homeowners and transforming the industry through innovative technology and exceptional customer service.

Lending at Valon

Our mortgage lending business is designed to provide Valon homeowners with access to low-cost, streamlined mortgage loans, while giving our partners the tools they need to retain customers. As a member of the Lending department, you will play a key role in making it faster, easier, and cheaper for homeowners to get loans by reinventing the homeowner's journey.

About this Role

We are seeking a Mortgage Loan Processor to take ownership of residential mortgage loan files and fulfill the requirements necessary to advance them to closing. This person will play a critical role in obtaining, reviewing, and assembling documentation, as well as preparing and submitting files. The ideal candidate has a proven track record of providing exceptional customer service to both internal and external partners, and can effectively communicate with borrowers to set proper customer expectations, ensure smooth closing, and resolve issues with a strong sense of urgency.

Responsibilities
  • Fund 25 brokered first mortgages or 50 brokered second mortgages at a time.
  • Process loans to meet purchase contract deadlines and rate-lock expiration dates.
  • Review new files within 48 hours of receipt, verifying compliance documents were issued within the required time frame.
  • Prioritize and monitor daily workflow to ensure all loans are being processed in a timely manner.
  • Use documentation to perform functions, such as calculating verified income or verifying assets, and update internal and external software programs accordingly.
  • Review and track all necessary documents in internal and external software programs.
  • Communicate with customers and loan officers about status updates and/or changes made to loans.
  • Proactively identify and address potential loan challenges.
  • Be resourceful to overcome loan challenges, rectify issues, and research red flags.
  • Note and record necessary and critical changes in internal and external software programs.
  • Prepare loans for underwriting and closing.
  • Clear approval and/or suspense conditions as identified by the underwriter or closer.
  • Assist with clearing of post-closing conditions to avoid financial loss.
Ideal Background
  • Bachelor's degree-or equivalent work experience.
  • Thorough understanding of relevant federal rules and regulations.
  • Thorough understanding of the underwriting process and agency requirements.
  • Previous experience with relevant technology.
  • Strong written communication skills.
Minimum Qualifications
  • 3+ years of mortgage processing or underwriting experience.
  • 2+ years of experience with Encompass.
  • 2+ years of vendor management experience with regard to third-party services.
  • Knowledge of state lending laws and regulations.
  • Experience using government sites for VA and FHA files to place orders and obtain case numbers.
Benefits
  • Competitive salary and a 401(k) plan with a 4% annual match.
  • No weekends or late nights required.
  • Generous amount of paid time off.
  • Comprehensive, low-cost medical, dental, and vision benefits.
  • Employee Assistance Program (EAP) for additional support.
  • In-office snacks and drinks.
  • Quarterly opportunities for promotion and annual performance reviews.
  • 12 weeks of fully paid time off for new parents.