Customer Support Specialist in Automotive Services

2 weeks ago


Phoenix, Arizona, United States Tuttle-Click Full time


Tuttle Click Automotive Group is in search of a dedicated customer support specialist who is eager to grow personally while contributing to the success of our department and team.


Benefits:
Competitive Salary
Employee Appreciation Events
Flexible Work Hours
Family-Owned and Operated Since 1946
Health Insurance
Dental Coverage
Vision Insurance
Life Insurance
Short and Long-Term Disability Insurance
Paid Holidays
Paid Time Off
401(K) with Employer Contributions
In-House Training Programs
Employee Assistance Services
Wellness Initiatives
Educational Support for Dependents
Employee Discounts on Sales, Services, and Parts

Compensation:
The BDC - Service Position offers a Pay Scale that includes a Base Hourly Rate ranging from $19.00 to $21.00.

This position may also include a performance-based bonus that can vary based on individual or team achievements, with no upper limit.


Job Responsibilities:
Promptly respond to customer inquiries and proactively arrange service appointments to ensure a smooth experience.

Effectively follow up with potential clients who are not yet ready to book an appointment or who have missed previous appointments.

Utilize established scripts for both incoming and outgoing service calls, ensuring consistency in customer interactions while scheduling appointments.
Responsively manage customer requests received through online channels, providing the same level of care as phone inquiries.

Work closely with the Business Development Center (BDC), Service and Parts Managers, and service advisors to build and maintain strong customer relationships.

Be ready to assist with various tasks as assigned, showing flexibility and a willingness to support team efforts.
Maintain daily usage of the Customer Relationship Management (CRM) system to ensure effective customer data management.

Qualifications:
High School diploma or equivalent
At least one year of experience, preferably in the automotive industry or a large corporate setting
Strong organizational skills to effectively manage appointment schedules.
Exceptional friendliness and communication skills when interacting with customers, fostering a positive service atmosphere.
Ability to thrive in a team-oriented environment, motivating oneself and contributing to the overall success of the team.
Ability to work independently with minimal supervision, demonstrating self-motivation and accountability.

About Us:
The Tuttle-Click Automotive Group has been serving the Southern California community since 1946.

Currently, we operate six locations in California and several more in Arizona.

Our mission is to assist customers with their automotive needs, ranging from sales and leasing to parts and service, finance, and collision repairs.

Customer service is our top priority, and we equip our staff with comprehensive training.

Due to our commitment to professional development, we consistently rank among the top in our region for customer satisfaction.

We welcome individuals who wish to be part of a team that strives for excellence. We are an equal opportunity employer and prohibit discrimination or harassment based on any characteristic protected by law. We are committed to providing a safe, drug-free workplace. Applicants must be willing to undergo a pre-employment background check and drug screening.

#J-18808-Ljbffr

  • Phoenix, Arizona, United States Wilhelm Automotive Full time

    Overview:At Wilhelm Automotive, we take pride in delivering exceptional customer service alongside top-notch automotive repair services. Our commitment to honesty and integrity extends to all our business interactions, whether with employees, suppliers, or customers.The Automotive Service Specialist is tasked with performing non-technical automotive...


  • Phoenix, Arizona, United States Wilhelm Automotive Full time

    Job Overview: At Wilhelm Automotive, we take pride in delivering exceptional customer service and top-notch automotive repairs. Our commitment to integrity and transparency extends to our relationships with employees, vendors, and customers alike.Position Summary: The Automotive Service Specialist plays a crucial role in performing essential automotive...


  • Phoenix, Arizona, United States Affordable Automotive Repair Full time

    Join Our Growing Family-Owned Automotive Repair Shop! We are currently seeking a skilled Automotive Service Specialist to become a vital part of our expanding service team. The ideal candidate will possess a minimum of 3 years of hands-on experience in the automotive field. We are looking for a general B Tech, and applicants must be equipped with all...


  • Phoenix, Arizona, United States AAA Northern California, Nevada & Utah Full time

    JOB DESCRIPTIONAt AAA Northern California, Nevada & Utah, we are committed to our core values and mission, which guide our operations and service delivery. Our goal is to innovate and enhance the member experience, ensuring that we create lasting relationships with our members.Why Choose Us?Competitive Compensation - eligibility for AAA's discretionary...


  • Phoenix, Arizona, United States Courtesy Automotive Group Full time

    Position: GM Certified Fleet TechnicianEmployment Type: Full-time, Hourly Flat Rate About Our Company:At Courtesy Automotive Group, we pride ourselves on being a family-owned and operated establishment since 1955. We are more than just an automotive dealership; we are a reliable partner in the automotive journey, committed to delivering exceptional service...


  • Phoenix, Arizona, United States GB Automotive Full time

    Job DescriptionPosition Available: Automotive Body Repair SpecialistWe are seeking a skilled Bodyshop Technician and Painter for our thriving automotive repair facility.Our shop is equipped with a state-of-the-art paint booth and multiple work bays, providing a conducive environment for efficient service.We cater to a steady flow of clientele, including both...


  • Phoenix, Arizona, United States Greulichs Full time

    Job Description:We are seeking a dedicated automotive service specialist to provide outstanding vehicle maintenance and repair services. This role involves a comprehensive range of tasks, including engine diagnostics, fuel system repairs, steering and suspension adjustments, exhaust system maintenance, and more, ensuring vehicles operate at peak...


  • Phoenix, Arizona, United States Wilhelm Automotive Full time

    Position OverviewAt Wilhelm Automotive, we take pride in delivering exceptional customer service and top-notch automotive repair services. Our commitment to integrity and transparency is reflected in every interaction with our team members, suppliers, and clients.The Automotive Service Technician plays a crucial role in diagnosing and repairing vehicles...


  • Phoenix, Arizona, United States Wilhelm Automotive Full time

    Position Overview:At Wilhelm Automotive, we take pride in delivering exceptional customer service and top-notch service quality in the automotive industry. Our commitment to honesty and integrity is paramount in all our business interactions with employees, vendors, and customers.Role Summary:The Automotive Service Technician is tasked with accurately...


  • Phoenix, Arizona, United States Wilhelm Automotive Full time

    Job SummaryWe are seeking a skilled and experienced Automotive Technician to join our team at Wilhelm Automotive. As a key member of our service department, you will be responsible for diagnosing and repairing customer vehicles to the highest standards of quality and efficiency.Key ResponsibilitiesDiagnose vehicle problems and develop effective repair...


  • Phoenix, Arizona, United States Wilhelm Automotive Full time

    Job SummaryWe are seeking a skilled Automotive Service Technician to join our team at Wilhelm Automotive. As a key member of our service department, you will be responsible for diagnosing and repairing customer vehicles to the highest standards of quality and efficiency.Key ResponsibilitiesVehicle Diagnosis and Repair: Effectively diagnose and repair...


  • Phoenix, Arizona, United States Penske Automotive Full time

    Penske Automotive North Scottsdale Road [Customer Service / Concierge]As a Customer Service Representative at Penske Automotive, you will be the first point of contact for our showroom customers, providing a warm and welcoming experience.Interact with customers and determine the nature of their visitDirect customers to the correct department or...


  • Phoenix, Arizona, United States Drive Automotive Services Full time

    Job OverviewDrive Automotive Services is seeking a highly skilled and motivated Automotive Technician to join our team. As a General Service Technician, you will be responsible for performing tire installations, oil changes, and minor automotive repairs.Key ResponsibilitiesPerform tire installations and balancingConduct oil changes and lubrication...


  • Phoenix, Arizona, United States AAA Northern California, Nevada & Utah Full time

    Position Overview:As an Automotive Service Specialist, you will play a crucial role in delivering exceptional automotive repair services to our valued members. Your expertise will contribute to maintaining the highest standards of vehicle safety and performance. Why Choose Us?At AAA Northern California, Nevada & Utah, we offer competitive compensation and a...


  • Phoenix, Arizona, United States Christian Brothers Automotive Full time

    Descripción del TrabajoDescripción de la EmpresaChristian Brothers AutomotiveOFRECEMOS:DÍAS LIBRES LOS FINES DE SEMANA PARA DISFRUTAR CON LA FAMILIABENEFICIOS DE SALUD DISPONIBLES*PAGO COMPETITIVO HASTA $55 POR HORA POR TAREA PARA TÉCNICOS DESTACADOS*BONO DE FIRMA DISPONIBLE PARA LOS TÉCNICOS MÁS CALIFICADOSBENEFICIOS DE JUBILACIÓN...


  • Phoenix, Arizona, United States Big O Tires Full time

    Join Our Team!Big O Tires and Service is expanding, and we are seeking skilled Service Advisors who are eager to advance their careers with us.Our mission is to be the leading tire and auto service provider in every community while ensuring that Big O Tires remains a fantastic workplace.We provide a comprehensive benefits package that includes health...


  • Phoenix, Arizona, United States Caliber Collision Repair Services Full time

    Join Our Team at Caliber Collision Repair ServicesAs an Automotive Parts Specialist, you will play a crucial role in our Service Center operations. Your responsibilities will include managing and coordinating the supply of automotive components to ensure our technicians have the necessary parts to deliver exceptional service.Key Benefits of Being Part of the...


  • Phoenix, Arizona, United States Christian Brothers Automotive Full time

    Job Title: Automotive Technician / MechanicLocation: Litchfield Park, AZJob Overview:We are seeking skilled technicians who are passionate about delivering exceptional service to our guests. As an Automotive Technician / Mechanic, you will be responsible for diagnosing and repairing vehicles to the highest standards of quality and...


  • Phoenix, Arizona, United States Link Engine Components Inc. Full time

    Automotive Parts Specialist / Counter RepresentativeLink Engine Components Inc. is on the lookout for a motivated Automotive Parts Specialist / Counter Representative to become an integral part of our operations. This full-time role is ideal for individuals who have a strong interest in automotive components and are committed to delivering outstanding...


  • Phoenix, Arizona, United States Camelback Subaru Full time

    Join Our Team as an Automotive Service SpecialistAt Camelback Subaru, we are committed to operating as a reputable organization, emphasizing integrity, dedication, and utmost care for our employees, customers, and partners.Every team member at Camelback Subaru plays a vital role in our success. Our commitment is to continue providing the award-winning...