Automotive Parts Operations Supervisor

4 days ago

Mankato, Minnesota, United States Sanco Equipment Full time

Key Responsibilities:

  • To excel in this role, an individual must effectively manage the essential tasks outlined below. Reasonable accommodations may be provided to enable individuals with disabilities to fulfill these functions.
  • Engage with all departments to devise solutions that enhance customer service quality.
  • Oversee the department's operations, personnel management, marketing strategies, and overall profitability.
  • Project sales, gross margins, and operational expenses accurately.
  • Train and supervise all employees within the Parts Department on company protocols and productivity standards.
  • Collaborate with company leadership to formulate strategies aimed at boosting sales, expanding market reach, and enhancing business operations.
  • Establish and implement effective customer relations policies.
  • Conduct inventory assessments and initiate reorders when stock levels fall below predetermined thresholds.
  • Maintain accurate records related to requisitions, purchases, and sales transactions.
  • Address and resolve customer complaints regarding services, products, or personnel issues.
  • Track employee work schedules and manage timekeeping records.

Company-Wide Expectations:

  • Maintain a drug and alcohol-free environment while on company premises and during work duties.
  • Understand and adhere to all policies and procedures set forth by Sanco Equipment.
  • Follow safety and security protocols and utilize equipment and materials responsibly.
  • Management reserves the right to modify duties as necessary, communicated through various means.

Core Competencies:

The following strategic skills are essential for successful job performance:

  • Problem Solving: Effectively identifies and resolves issues promptly, gathers and analyzes relevant information, and maintains clear communication.
  • Interpersonal Skills: Fosters open communication with colleagues, supervisors, and management, remains receptive to others' ideas, and shows a willingness to embrace new approaches.
  • Planning/Organizing: Prioritizes and organizes work tasks efficiently.
  • Quality Control: Demonstrates attention to detail and ensures the quality of work through self-monitoring.
  • Adaptability: Adjusts to changes in the work environment, manages competing demands, and effectively handles unexpected events.
  • Dependability: Maintains consistent attendance and punctuality, follows directives, and seeks feedback for performance improvement.
  • Professionalism: Upholds a professional demeanor and appearance at all times.

Qualifications:

  • A high school diploma or equivalent is required.
  • An Associate's Degree or Bachelor's Degree is preferred.
  • Three to five years of experience in automotive parts management is necessary.
  • Prior experience as a Parts/Service Manager or Advisor is advantageous.

Skills:

  • Proficient written and verbal communication abilities.
  • Exceptional customer service skills.
  • Competence in Microsoft Office applications.

Abilities:

  • Exercise sound judgment in recognizing the scope of authority.
  • Identify problems, gather data, establish facts, and draw valid conclusions.
  • Possess a valid Driver's License.

Working Environment:

  • This position operates within a parts store and repair shop setting.
  • Standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines are routinely utilized.

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