Suite Services Coordinator

4 weeks ago

Los Angeles, California, United States LEGENDS Full time
Position Overview:

The Suite Services Coordinator is a pivotal hourly role dedicated to delivering outstanding service to Suite Owners and Administrators. This position will assist the Suites Manager in the daily management and organization of event-related information. The ideal candidate will possess exceptional attention to detail and the ability to handle multiple tasks efficiently.

Key Responsibilities:
  • Facilitate communication with suite holders and administrators to ensure a seamless game day experience.
  • Respond to inquiries via phone and email promptly.
  • Maintain a comprehensive understanding of food and beverage offerings, including specials and services.
  • Provide Suite Owners and Administrators with detailed information regarding menus, company policies, and operational procedures.
  • Update and manage the Tapin2 system effectively.
  • Handle Suite Owner information with confidentiality.
  • Present information and respond to requests in a professional manner.
  • Accurately enter orders into the Tapin2 system in a timely fashion.
  • Generate and produce necessary reports for both front and back of house operations daily.
  • Engage in upselling practices professionally.
  • Address and finalize any billing inquiries.
  • Compile and organize information from various sources, performing necessary calculations and updates.
  • Independently manage inquiries and provide information verbally or in writing.
  • Maintain positive relationships with both internal and external contacts.
  • Prioritize tasks to meet deadlines with minimal supervision.
  • Ensure efficiency and accuracy in data entry tasks.
  • Exhibit strong typing skills, with a minimum of 40 words per minute.
  • Assist in various areas during emergency situations as needed.
  • Oversee the maintenance of the Suites office, including equipment and supplies.
  • Perform additional duties and projects as assigned.

Qualifications:
  • Proven customer service and communication skills.
  • Adept at problem-solving in fast-paced environments.
  • Ability to foster strong relationships with clients.
  • Personable, proactive, and self-motivated individual.
  • Organized with the capability to manage multiple tasks and prioritize effectively.
  • Ability to work under pressure and meet established deadlines.
  • Adaptable to changing circumstances swiftly.
  • Punctual and reliable.
  • Proficient in reading and maintaining detailed information.
  • Competent in performing basic mathematical calculations.
  • Fluent in English, with strong reading, writing, and comprehension skills.
  • Capable of moving quickly and executing assigned tasks efficiently.
  • Maintains a high standard of personal hygiene and grooming.
  • Ability to lift and carry parcels weighing up to 30 pounds occasionally.
  • Proficient in using a computer workstation for extended periods.
  • Demonstrated dexterity in hands and fingers.
  • 1-3 years of experience in an administrative support role is required.
  • Excellent organizational, written, and verbal communication skills.
  • Strong proficiency in Microsoft Word, Excel, and PowerPoint, with the ability to learn new software.
  • Experience with POS systems is preferred.
  • A high school diploma is required; an associate degree is preferred.

Compensation:
Part-Time
$24 per hour

Legends is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.

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