Event Suite Liaison

1 month ago

Los Angeles, California, United States LEGENDS Full time
Position Overview:

The Suite Services Coordinator is a part-time role dedicated to delivering outstanding service to Suite Owners and Administrators. This position assists the Suites Manager in the daily management and organization of event details. The ideal candidate will possess a keen attention to detail and the ability to handle multiple tasks simultaneously.

Key Responsibilities:
  • Engage with Suite Owners and Administrators to ensure a seamless event experience.
  • Respond to inquiries via phone and email promptly.
  • Maintain comprehensive knowledge of food and beverage offerings, including specials and services.
  • Provide Suite Owners and Administrators with detailed information regarding menus, company policies, and operational procedures.
  • Update and manage the Tapin2 system effectively.
  • Handle Suite Owner information with confidentiality.
  • Present information and respond to requests in a professional manner.
  • Efficiently enter orders into the Tapin2 system.
  • Generate and provide necessary reports for both front and back of house operations.
  • Promote additional services in a courteous manner.
  • Address billing inquiries and finalize transactions.
  • Compile and organize information from various sources; perform calculations and updates as needed.
  • Independently manage inquiries, both verbally and in writing, in a fast-paced customer service environment.
  • Maintain positive relationships with internal and external contacts.
  • Prioritize tasks to meet deadlines with minimal supervision.
  • Ensure accuracy in data entry and maintain a typing speed of 40 wpm.
  • Assist in various areas during emergency situations.
  • Oversee the maintenance of the Suites office, including equipment and supplies.
  • Complete additional duties and projects as assigned.

Qualifications:
  • Strong customer service and communication skills.
  • Adept at problem-solving in a fast-paced environment.
  • Ability to build and maintain relationships with clients.
  • Personable, proactive, and self-motivated.
  • Highly organized with the ability to manage multiple tasks and prioritize effectively.
  • Capable of working under pressure and meeting deadlines.
  • Adaptable to change.
  • Punctual and reliable.
  • Proficient in reading and maintaining information.
  • Basic mathematical skills required.
  • Fluent in English, both written and spoken.
  • Ability to move quickly and execute assigned tasks efficiently.
  • Maintain a professional appearance and hygiene standards.
  • Physical ability to lift and carry items weighing up to 30 pounds.
  • Proficient in using a computer workstation for extended periods.
  • Previous experience as an Administrative Assistant (1-3 years) is preferred.
  • Excellent organizational, written, and verbal communication skills.
  • Strong skills in Microsoft Word, Excel, and PowerPoint, with the ability to learn new software quickly.
  • Familiarity with POS systems is a plus.
  • A High School Diploma is required; an Associate degree is preferred.

Compensation:
Part-Time
$24 per hour

Legends is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.

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