Luxury Suite Operations Specialist

1 month ago

Los Angeles, California, United States LEGENDS Full time
Position Overview:

The Suite Services Coordinator is a part-time role dedicated to delivering outstanding service to Suite Owners and Administrators. This position will assist the Suites Manager in the daily operations and organization of event details. The ideal candidate must possess exceptional attention to detail and the ability to manage multiple tasks simultaneously.

Key Responsibilities:
  • Engage with Suite Owners and Administrators to ensure a superior game day experience.
  • Respond to inquiries via phone and email promptly.
  • Maintain comprehensive knowledge of food and beverage offerings, including specials and services.
  • Provide Suite Owners and Administrators with detailed information regarding menus, company policies, and operational procedures.
  • Oversee the organization and upkeep of the Tapin2 system.
  • Handle Suite Owner information with confidentiality.
  • Professionally manage inquiries and requests, presenting information clearly.
  • Efficiently enter orders into the Tapin2 system.
  • Generate and provide necessary reports for both front and back of house operations.
  • Promote additional sales in a professional manner.
  • Resolve billing inquiries effectively.
  • Compile and organize information from various sources, ensuring accuracy in reports and calculations.
  • Independently address inquiries, both verbally and in writing, while thriving in a multi-tasking customer service environment.
  • Maintain positive relationships with internal and external contacts.
  • Prioritize tasks to meet deadlines with minimal supervision.
  • Ensure efficiency and accuracy in data entry tasks.
  • Maintain the Suites office, including equipment and supplies.
  • Perform additional duties and projects as assigned.

Qualifications:
  • Strong customer service and communication skills.
  • Able to solve problems in a fast-paced environment.
  • Build and maintain relationships with clients.
  • Personable, proactive, and self-motivated.
  • Organized with the ability to prioritize tasks effectively.
  • Adaptable to changing situations.
  • Dependable and punctual.
  • Proficient in basic mathematical calculations.
  • Must possess strong written and verbal communication skills in English.
  • Ability to lift and carry items weighing up to 30 pounds.
  • Proficient in Microsoft Word, Excel, and PowerPoint.
  • High School Diploma required; Associate degree preferred.

Compensation:
Part-Time
$24 per hour

Legends is an Equal Opportunity employer, ensuring all qualified applicants receive consideration for employment without discrimination.

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