Guest Experience Specialist

7 days ago

Dallas Texas, United States HALL Arts Hotel Dallas Full time
Job Summary:

The Concierge Ambassador is responsible for providing exceptional, attentive, and courteous service to all guests from arrival to departure. The main focus is to engage every guest in conversation and recognition, as well as resolve any guest issues immediately.

The Concierge Ambassador is available to answer any guest inquiries regarding city events and attractions. This individual will provide outstanding customer service to all of our guests and will support other departments, including Sales, Front Office, and Bellman/Van as needed.

Responsibilities:
  • Approach all encounters with guests and employees in a friendly, service-oriented manner.
  • Maintain high standards of personal appearance and grooming, including wearing the proper uniform and name tag when working.
  • Maintain regular attendance in compliance with company standards as required by scheduling.
  • Comply at all times with company standards and regulations to encourage safe and efficient hotel operations.
  • Maintain a friendly and warm demeanor at all times.
  • Greet and welcome all guests approaching the Front Desk in accordance with company standards.
  • Assist front office manager with hiring and training.
  • Coordinate special events or special projects as assigned.
  • Assist guests with problems with hotel services.
  • Arrange transportation needs for guests.
  • Respond to inquiries with accurate information regarding hotel features, services, and assistance.
  • Knowledgeable of daily functions, VIPs, and any other special events occurring in or pertaining to the hotel.
  • Provide information on the geographical area, suggest site-seeing locations, and arrange tours.
  • Be familiar with all company policies and house rules, as well as hospitality terminology.
  • Have knowledge of and assist in emergency procedures as required.
  • Handle check-ins and check-outs in a friendly, efficient, and courteous manner.
  • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
  • Employees must at all times be attentive, friendly, helpful, and courteous to all guests, managers, and all other employees.
  • Ensure logging and delivery of packages, mail, and messages as needed to guests and meeting rooms.
  • Use proper two-way radio etiquette at all times when communicating with other employees.
  • Attend meetings as required by management.
  • Perform any other duties as requested by management.
Company Overview:

HALL Arts Hotel Dallas is a premier hospitality company that prides itself on providing exceptional service to its guests. As a global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries.

Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best.

Benefits:
  • After an initial waiting period, those hired into full-time positions are eligible for a competitive benefits package that includes:
  • Medical, Dental, and Vision Coverage
  • Short-Term and Long-Term Disability Income
  • Term Life and AD&D Insurance
  • Paid Time Off
  • Employee Assistance Program
  • 401k Retirement Plan

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