Guest Experience Lead
1 month ago
The mission of the Dallas Arboretum and Botanical Garden is to build and maintain a public venue that promotes the art, enjoyment and knowledge of horticulture while providing opportunities for education and research. We are committed to excellence, inclusion, good management and fiscal responsibility.
JOB SUMMARY:
Maintain a productive and efficient team, by ensuring staff provides an excellent guest experience either over the phone and/or in the ticket booth along with enforcing departmental standards and policies.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Guide team through day-to-day tasks
- Interact courteously with guests in person and/or over the phone
- Assists guests with booking tickets
- Answer general garden questions
- Maintain and enforce basic Dallas Arboretum policies
- Basic cash management
- 1st point of contact to de-escalate upset guests
- Adapt, as needed, to any role in the guest services department.
Skills/Qualifications:
- High school graduate or G.E.D.
- Customer service experience required
- Excellent verbal and written communication skills
- Computer experience required (Microsoft Office products)
- Physical ability to sit, stand and/or walk for extended periods indoors and outdoors regardless of weather conditions
- Ability to work rotating shifts, including weekends and seasonal evening hours
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