Front Office Manager
2 weeks ago
Company:
Atrium Hospitality
Position:
Front Desk Supervisor
Employment Type:
Full-time
At Atrium Hospitality, we believe in fostering a culture of teamwork, enthusiasm, and recognition that drives exceptional service.
Compensation:
$20.65 per hour
Join a dedicated team of associates committed to excellence in hospitality. We offer comprehensive health insurance options, including both short-term and long-term disability coverage. Our vacation policy encompasses holidays, sick leave, and personal time off.
We provide a 401k plan with company matching, and we emphasize career advancement opportunities for our hardworking talent.
Our organization values transparency and open communication, ensuring that you feel welcomed from your first day.
Our hourly roles are designed to provide in-depth knowledge of the hospitality industry, allowing for cross-training across various departments and rewarding career growth for those eager to advance.
Our location is conveniently situated in a suburban area, making commuting easy and efficient.
About Atrium Hospitality:Atrium Hospitality stands as one of the largest hotel management firms in the United States, continually expanding and seeking exceptional talent to join our ranks.
As both owners and managers, we are dedicated to ensuring positive experiences for our guests and associates alike, guided by our core values:
Perseverance:
We strive to improve daily.
Respect:
We treat others as we wish to be treated.
Inclusion:
We are devoted to equitable treatment and access to opportunities for all associates at every level.
Service:
We aim to provide the best possible guest experience, ensuring our guests feel safe and welcomed.
Teamwork:
Our associates are family, and we equip them with the necessary resources and support to foster a positive work environment.
Innovation:
We are committed to developing and implementing new ideas and methods that enhance our operations and the experiences of both guests and associates.
We are seeking a motivated individual to join our Front Desk team as the Front Desk Supervisor.The ideal candidate will utilize their engaging personality to create a lasting first impression for our guests while leading our front desk team in guest check-ins and registrations.
Key Responsibilities:
Deliver outstanding customer service by being approachable and genuinely interested in guest needs.
Check guests in, ensuring proper credit is received, special requests are acknowledged and fulfilled, and accurate information is recorded.
Conduct pre-assignment of hotel rooms, including VIPs, repeat guests, and special requests.
Assist in resolving issues when situations do not go as planned.
Train new Front Desk Agents to provide exemplary customer service.
Recognize the contributions of all team members and ensure operational quality through training, directing work, resolving issues, and coaching front desk staff.
Seek to become knowledgeable about the local area to effectively respond to inquiries regarding hotel services, registration, dining, shopping, and travel directions.
Oversee daily shift operations, ensuring compliance with standard operating procedures.Collaborate closely with Maintenance and Housekeeping teams to coordinate daily activities.
Qualifications for Success:
Prior experience in hotel front desk operations is essential; supervisory training or experience is preferred.
Customer service is our highest priority, and we seek individuals who are passionate about making a positive impact on others.
Excellent verbal and written communication skills, complemented by an outgoing and engaging demeanor.
Ability to quickly learn computer systems, as our hotel utilizes a Property Management System.
Capability to stand for the duration of the shift.
Flexibility to work various shifts, including early mornings, evenings, weekends, and holidays.
As an Atrium Associate, you play a vital role in providing a 'Home Away From Home' experience for our guests.
We offer a competitive compensation package along with benefits that empower you to excel in your role.
Benefits Include:
Daily Pay
Significant Travel Discounts on affiliated properties
401k Plans
Medical Insurance
Additional property-specific benefits
We are committed to supporting your career growth through internship programs, training, and development opportunities across our extensive portfolio of hotels.
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