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Front Desk Associate

2 months ago

Franklin, Tennessee, United States Atrium Hospitality Full time

Job Summary: We are seeking a highly motivated and customer-focused Front Desk Associate to join our team at Atrium Hospitality. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests and ensuring a seamless check-in and check-out experience.

Key Responsibilities:

  • Provide warm and welcoming service to guests, responding to their needs and resolving any issues in a timely and professional manner.
  • Process guest arrivals and departures, handling check-in and check-out procedures with accuracy and efficiency.
  • Manage guest room assignments, ensuring that rooms are allocated according to guest preferences and hotel policies.
  • Handle guest inquiries and requests, providing information and assistance as needed.
  • Work collaboratively with other hotel departments to ensure seamless service delivery and guest satisfaction.

Requirements:

  • High school diploma or equivalent required.
  • Previous experience in a front desk or customer service role preferred.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
  • Ability to work in a fast-paced environment, handling multiple tasks and priorities with accuracy and efficiency.

What We Offer:

  • A competitive hourly rate of $15.50 - $18.29.
  • A dynamic and supportive work environment, with opportunities for professional growth and development.
  • A comprehensive benefits package, including medical, dental, and vision coverage.