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Customer Service Coordinator

2 months ago

Glen Allen, Virginia, United States Aloft - Richmond West Full time

Join Our Team at Aloft - Richmond West

We are seeking a dedicated Front Desk Representative to enhance our guest experience. As part of our dynamic team, you will enjoy a comprehensive benefits package, competitive compensation, and opportunities for professional growth.

About Us:
Aloft - Richmond West is a prominent player in the hospitality industry, known for our commitment to excellence and our expansive portfolio of hotels. We pride ourselves on fostering internal career advancement and maintaining a supportive work environment.

Benefits:
Our benefits plan is designed to support your well-being and includes:

  • Medical, vision, and dental insurance
  • Life insurance options
  • Short and long-term disability coverage
  • 401-K retirement plan
  • Paid time off
  • Employee assistance program
  • Hotel discounts and additional perks

Key Responsibilities:

  • Manage incoming phone calls and assist guests with inquiries
  • Check guests in and out efficiently
  • Handle reservations and maintain accurate records
  • Provide exceptional customer service and address guest concerns
  • Collaborate with the front desk team for seamless operations
  • Support other departments as necessary
  • Perform additional duties as assigned

Ideal Candidate:
The successful candidate will demonstrate a passion for hospitality, a desire to advance their career, and the ability to thrive in a fast-paced environment. Join us in creating memorable experiences for our guests